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Yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Career Objective
Quality-focused professional eager to contribute technical and quality assurance expertise as well as dynamic communication and analytical skills toward supporting a progressive organization in optimizing performance as a Software Quality Assurance Analyst.
Profile
Ø Offer solid QA experience in managing all phases of life cycle, with extensive experience in requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting.
Ø Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
Ø Proactive leader who successfully mentors and leads top-performing teams committed to providing superior service.
Ø Dynamic communication, presentation, relationship building and problem-solving abilities.
Ø Excel at interacting with broad populations including senior management, staff, developers, business analysts, and user representatives.
Ø Proficient in utilizing both manual and automated testing tools to troubleshoot systems, integration, user acceptance, positive and negative, functionality, object, and regression.
Ø Define and develop use cases, user interface specifications, and user requirement specification documents.
Professional Experience
Pearson Vue - Bala Cynwyd, PA 2003-2008
Sr. Configuration Analyst (2007-2008)
Strategically defined, developed and executed builds of development code to be promoted to SDLC Environments.
Identified and addressed existing and potential code-compilation and check-in issues; created proactive upgrades and enhancements for optimal results.
Served as Visual Source Safe Administrator and liaised effectively between Applications Support, DBA, Technical Architecture, Development, and Quality Engineering.
Exhibited strong analytical abilities in performing deployment activities across all environments including: promotion planning, code promotion and refreshes, snapshot and snapbacks.
Proficiently performed Architecture Support for Application, Web Servers and other platforms, instrumental to boosting performance.
Sr. QA Analyst (2005-2007)
Conducted comprehensive review and analysis of business and system requirements and managed development of specifications to create and execute detailed test plans and verify bug fixes, demonstrating QA expertise and multitasking abilities in achieving operational goals and timelines.
Contributed dynamic leadership skills in managing on- and off-site QA analysts and supervising the development of SQL-queries/procedures for database and backend testing.
Effectively configured test environments and created strategies for product development and certification, with strong focus on optimizing productivity, efficiency and quality.
Relied upon to lend expertise in providing 2nd/3rd Level Support for Production Staff.
Resourcefully managed script creation for regression with Rational Robot and stress testing and effectively reported, tracked and resolved bugs with Clear Quest.
Sr. Help Desk Analyst (2003-2005)
Applied industry expertise and strong communication skills toward acting as first point of contact in responding to user inquiries, troubleshooting hardware/software/network operating problems and delivering education.
Collaborated directly with technical personnel to resolve complex system issues.
Illustrated strong understanding and knowledge of proprietary systems, products and services to successfully assist users.
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Yyyyyy x. yyyyyy page 2 of 2
American Business Financial Services, Inc. - Bala Cynwyd, PA 2002-2003
Help Desk Analyst
Diagnosed and resolved hardware and software standards instrumental to boosting user productivity, efficiency and quality of operations.
Successfully promoted superior service and exceptional customer satisfaction by promptly resolving hardware, software and network connectivity issues.
Education
Bachelor of Science, Information Science & Technology - Penn State University, Abington College (Abington, PA), 2002
Certifications
Cisco Certified Network Associate
CompTIA A+, N+, Inet+
Microsoft Office User Specialist XP
MCDBA SQL 2000; MCSA W2K
Prosoft Certified Internet Webmaster Associate
Help Desk Institute
Technical Skills
Testing Tools: Rational Robot; WinRunner6.x/7.x; LoadRunner7.x; QTP.
Platforms: Windows NT /2000/2003/XP/Vista; Linux; UNIX.
Networking: LAN; WAN; TCP/IP; NAT; DNS; NFS; SMB; RAS; IAS; PPTP.
Languages: VB6; C++; C#; SQL; PL/SQL.
Databases: SQL Server 2000/2005; Oracle 9.0i/10g; MS-Access.
Defect Tracking Tools: Clear Quest; Test Track.
CM Tools: R2Build; Final Builder 6; MSBuild; Nant; Visual Source Safe 6.0; Perforce; InstallSheild.
Scripting Languages: TSL; JavaScript; VB Script; ASP.
Software: Microsoft Office XP Suite; Visio; Business Objects 11; Crystal Reports 11; Informatica 8.
Yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity and am submitting my resume for your review. In advance, thank you for your time and consideration.
From high performance teams and facilitating superior user servicing to streamlining operations and executing proactive QA processes/procedures, I have continually excelled in maximizing performance as a dynamic team member. I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results. As illustrated by the accompanying resume, I have a solid background in information technology and quality assurance. To complement my experience, I offer a Bachelor of Science in Information Science & Technology, as well as numerous certifications including CCNA; CompTIA A+, N+ & Inet+; and Microsoft Office User Specialist XP, amongst others.
As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Date
Contact Name
Company Name
Address
City/State/Zip Code
Dear _______________________________:
I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.
As discussed, I am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff. I believe you will find my dynamic (LIST A FEW SKILLS/QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.
Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response.
Sincerely,
Yyyyyy x. yyyyyy
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