career objective                              

results-driven sales specialist eager to contribute dynamic business development, client relationship management, and analytical skills toward supporting a successful organization in increasing revenues

profile                                                

ø  offer 12 years of progressive sales experience with expertise in business development, account management, risk assessment, and quality assurance

ø  demonstrated record of leading and developing highly productive support teams in providing excellent customer service, resulting in increased revenues, expanded market share, and superior levels of client satisfaction

ø  proficiently monitor and analyze data; compile and produce detailed financial and performance reports instrumental to assessing business performance

ø  sharp business acumen and experienced in managing broad scope of operations; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  effectively identify and capitalize on opportunities to penetrate and develop markets

ø  proactive team player equally effective in independent and collaborative environments

professional experience                

wells fargo auto finance                                                                                                                      2001 c present
loan administration manager ii (2008 c present)

loan administration manager i (2006 c 2008)
consumer loan underwriter iii/exception analyst (2003 c 2006)

consumer loan underwriter iii (2001 c 2003)

• in recognition of superior performance, steadily progressed within company to attain managerial position entrusted with oversight of a busy loan production department with up to 35 employees
• effectively hire, train, and lead top-performing teams of loan underwriters and customer service representatives; evaluate staff performance on an ongoing basis and provide expert guidance
• perform extensive market research, monitor industry and competitor activity, compile and analyze complex data to generate accurate forecasts, trend reports, and performance goals
• apply strong client relation and proactive communication skills toward ensuring delivery of quality service; coordinate with financial institutions to negotiate and structure favorable contracts

 

~ key achievements ~

• consistently exceed overall quality goal of 98% accuracy goal for quality assurance reviews; led department to achieve overall funding quality award (2006)
• successfully boosted client retention and reduced number of overall contract return reasons from 140 to 40
• increased market share by 250% across three key states within a one-year period
   

chrysler financial company                                                                                                                   1996 c 2001
senior credit analyst (2000 c 2001)
retail credit analyst (1999 c 2000)
wholesale auditor (1998 c 1999)
collector/customer service representative (1996 c 1998)

• proficiently steered all funding and credit department operations; supervised 11 team members in all activity, contributed to human resources efforts, ensured excellent customer service, and diligently performed funding report review and analysis
• executed business development functions to expand sales base; cultivated long-term dealer relationships
• implemented truth-in-lending guidelines; conducted wholesale and book audits of floorplan auto dealers
• collected past due accounts and reduced bad debt; responsible for eliminating 60+ days past due accounts following a two-year term of excessive delinquencies

education                                           

minnesota state university, mankato, mn                                                                                                           1996
b.s.b.a. in management, human resource management, and industrial relations; minor in economics

 

 

 

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dear__________________:

 

i am currently seeking a challenging new career opportunity in an account manager capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of sales, strategic business development, and customer service experience, including an extensive background in financial operations management.  i excel at acquiring new business, successfully implement improvement solutions, and effectively lead team members to drive sales growth and deliver quality account servicing.  my dynamic communication skills have consistently proven instrumental in presenting, negotiating and closing high-revenue transactions and i am highly effective at identifying and addressing client-specific needs.  to complement this background, i offer a bachelor of science, business administration degree in management, human resource management, and industrial relations.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy