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career objective
client-focused loan officer and mha program specialist eager to contribute superior business development, communication, and relationship building skills toward actively supporting the employer as a driven and productive team member
profile
ø offer more than 8 years of progressive mortgage industry experience with expertise in customer service, risk assessment, staff development, quality control, and regulatory compliance for fannie mae, freddie mac, and ginnie mae loans
ø strong practical experience executing and training staff in the making home affordable plan (mha); commitment to preventing foreclosures, making mortgages and rental housing as affordable as possible, and supporting housing recovery efforts
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø obtain, prepare, and review all relevant documentation to accurately evaluate potential risk; ability to analyze complex financial statements, capital and reserves, property valuation, credit scores, debt and loan-to-value ratios, and cash flow
ø sharp business acumen and extensive experience performing administrative, document review, processing, underwriting, custodial account management, and reporting functions
ø effectively identify and capitalize on opportunities to penetrate and develop markets in highly competitive environments
ø depth of knowledge and extensive training in underwriting guidelines and regulations; maintain highest ethical standards at all times; dynamic communication, presentation, negotiation, and relationship management skills
ø sharp technical proficiencies including microsoft office (word, excel, powerpoint), front page, dreamweaver, and flash
~ key achievements ~
- selected to serve on first mha underwriting division at bank of america and train staff members on proper data collection, underwriting, and collections procedures
- granted three bank of america awards for exceptional customer service, personal referrals, quality adherence, and top production
- ranked in top 13% of all loan officers for refinancing boa portfolio customers
- cited by senior rvp at boa for preventing a 12-member family from foreclosure following extreme financial hardship
- actively contributed to increasing residential refinancing, new home purchases, and home equity loans at ameriquest mortgage; consistently met strict quotas of 200+ outbound calls per day and 10-20 mortgage loans per month
- expertly managed $20m southwest region and increased market share by 20% per year as travel industry regional sales manager for alamo / national
- secured more than $5m per year in annual alamo corporate contracts with top-tier clients; increased new business accounts by $10m
- recipient of numerous sales and presentation awards from anc rental corp.
professional experience
bank of america 2003
c present
underwriter mha / hamp modification (2009
c present)
licensed loan officer / lender (2003 - 2009)
ameriquest mortgage 2002 c 2003
mortgage loan officer
alamo rent a car / national
car rental system 1995
c 2002
travel industry regional sales manager /
regional corporate sales manager
airtouch paging, dallas, tx 1993
c 1995
sales representative
georgia state general
assembly, atlanta, ga 1/93
c 6/93
legislative aide / special assistant to representative
mike evans
hardwoods, inc., boynton beach, fl 1992
c 1993
branch manager
education
florida state university, tallahassee, fl 1991
bachelor of arts in social
sciences and economics
~ professional development & certifications ~
lending guidelines ~ federal guidelines ~ credit ~ income ~ taxes ~ bankruptcy ~ professional selling skills seminars
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