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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Country of Citizenship: United States
SSN: xxx-xx-xxxx
Vacancy Posting:
Position:
Public Relations, Interpersonal Relations, Client Relations, Customer Service, Auditing, Program Management/Coordination, Project Management, Operations Management, Administration, Leadership, Administrative Support, Office Operations, Staff Supervision, Training & Development, Scheduling, Human Resources, Performance Evaluation, Research, Information Gathering, Data Generation, Data Administration, Records Management, Strategic Planning, Organization, Time Management, Multi-tasking, Communications, Leadership
Professional Experience
01/09-Present
Front Desk Manager-Overnight
Westin Jersey City Newport
Jersey City, NJ
Hours per Week: 50
Salary:
Supervisor: Donna Robinson; Phone xxx-xxx-xxxx ; Consent to Contact: Yes
Effectively steer front-desk operations, demonstrating dynamic leadership skills in effectively training, scheduling and directing a high-performance team of Front Desk, Engineering, Service Express, and Security staff. Contributed industry expertise toward collaborating in opening Front Office in support of new hotel launch.
12/2007-12/2008
Roosevelt Hotel
New York, NY
Front Desk Manager/Manager on Duty
Hours per Week: 50
Salary:
Supervisor: Kenneth Hung; Phone: 212-661-9600; Consent to Contact: Yes
Directed Front Desk, Guest Response, Bell Desk, and PBX operations for 1015-room, 3-star Manhattan hotel employing 34 unionized front office staff, with accountability for staff management, daily training and meetings, labor/union relations, coaching/counseling, and disciplinary actions in compliance with union contract, regulatory and internal standards.
Effectively reviewed and trained staff based on Guest Satisfaction Scores. Applied working knowledge of accounting/booking functions toward balancing House. Contributed technology knowledge toward troubleshooting computers for prompt resolution.
06/2007-09/2007
Hampton Inn Times SQ North
New York, NY
Trainer / Assistant Front Office Manager
Hours per Week: 40
Salary:
Recruited to train Front Desk Staff on Hilton Satisfaction and Loyalty Tracking (SALT) system, substantially boosting scores over span of 3-month project. Drove daily front desk operations.
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Yyyyyy x. yyyyyy Page 2 of 3
02/2006-07/2006
Motel 6 Training Program
Carlsbad, CA
Relief GM in Training
Hours per Week: 50
Salary:
Supervisor: Scott Maltby; Phone: 760-434-7135; Consent to Contact: Yes
Successfully completed intensive 350-hour, on-site and classroom training program in broad-scope operations. Actively collaborated in full-range Housekeeping, Front Desk and Engineering human resource functions spanning recruiting, hiring, training, scheduling, supervision, motivation, retention, and termination. Efficiently monitored P&L to ensure maximum revenue and profit performance. Managed payroll processing as well as daily safe count and bank drops.
11/2005-02/2006
Sandia Resort and Casino
Albuquerque, NM
Night Manager on Duty/Night Audit Supervisor
Hours per Week: 40
Salary:
Supervisor: Ron; Phone: 505-796-7500; Consent to Contact: Yes
Assisted in efficiently opening front office for new resort, including establishing operating procedures and front office staffing; effectively trained, scheduled and led team in overnight front office operations.
01/2005-10/2005
Embassy Suites
Albuquerque, NM
Front Desk Supervisor
Hours per Week: 40
Salary: 20K USD/annual
Supervisor: N/A-Front Desk Manager; Phone: 505-245-7100; Consent to Contact: Yes
Played key role in the successful launch of new hotel by actively participating in all areas of opening activities. Contributed sharp leadership skills toward supervising a productive front office team.
1/2004 - 8/2004
Lovelace Health Plan
Health Promotions Coordinator
Hours
per week: 40
Salary: $25K USD/annual
Supervisor: Leslie Shainline; Phone:
505-232-1735; Consent to Contact: Yes
Collaborated in startup of new Disease Management Department by organizing office space and employee binders. Delivered quality administrative/ secretarial support of medical/health team, with responsibilities ranging from scheduling patients and creating/updating patient documents and educational pamphlets to managing high-volume phones, maintaining patient/ nurse phone transactions and securely managing highly confidential patient data.
6/2003-11/2003
Lovelace Sandia Health Systems
Patient Care Tech
Hours per Week: 30
Salary:
$21K USD/annual
Supervisor: West Mesa Medical Center-Director
of ICU; Phone: 505-727-8000; Consent to Contact: Yes
Applied solid administrative skills toward charting/recording daily activities and assembling reports and files. Conducted ECGs, including monitoring and interpreting telemetry data, set up stress tests, measured/recorded vitals, performed venipunctures, and packaged specimens for proper transmittal and transport to lab. Additionally set up X-rays and developed film, and assisted physician/nurses with patient care.
Yyyyyy x. yyyyyy Page 3 of 3
9/1998 - 9/2002
Quest Diagnostics Inc
Phlebotomist/Drug Screener
Hours
per week: 40
Salary: $27K USD/annual
Supervisor: Ruth Gruppo; Phone: 201-447-9393;
Consent to Contact: Yes
Performed both venipunctures and drug tests, including specimens packaging and transport to lab.
Education
Norwich University, Northfield, VT
Master s of Art in Diplomacy
GPA: N/A
Year Earned: In Progress
University of Phoenix, Phoenix, AZ
Bachelor s of Science in Business/Management
GPA: 3.64
Year Earned: 2009
Credit Hours: 120 C Semester Hours: 30 (transferred credits)
GPA: 3.87/4.0 scale
Key
Coursework: Business Management, Employment Law, Team Building
University of New Mexico
Albuquerque, New Mexico US
Major: Business
Minor: Marketing
Attended: 2006
Semester Hours: 12
GPA: 3.0/4.0 scale
Key Coursework: Undergrad toward transfer to University of Phoenix
Passaic County Community College
Paterson, New Jersey US
Major: Business
Attended: 1997-1999
Semester Hours: 28
GPA: 3.0/4.0 scale
Key Coursework: Undergrad towards Associates for transfer to Bachelors
Medical Training Institute
Bloomfield, NJ
Certification Medical Assistant Program; Phlebotomy and EKG Minor
Year Earned: 1997
Key Coursework: Medical Assistant and EKG/Phlebotomy
Technical Skills
Microsoft Office Products, Firefox, Internet Explorer, Timesavers Payroll System, Galaxy Light Speed, Opera, On Q, LodgeNet, Wayport, Showcase
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