yyyyyy x. yyyyyy

2400 brenton drive, edmond, ok 73012

phone: (xxx-xxx-xxxx

abc@xyz.com

 

objective                                                                      

 

dynamic leader with expertise in financial services and sales eager to contribute strong management, team-building and client relations skills toward supporting the employer in optimizing operational and financial performance.

 

areas of expertise                                                   

 

business analysis c diligently assesses business operations to determine and optimize fiscal performance, sustainability, competitive positioning, and revenue opportunities. proven record of substantially elevating profitability and marketshare. proficiency in conducting sales analysis and forecasting. resourceful and proactive; sets goals, and devises sales growth strategies to attain revenue targets.

 

personnel training and management c merges dynamic leadership and team-building talents to train, coach, motivate, mentor and supervise top-producing sales professionals.  excels in facilitating training programs (both for new hires and existing staff), and overseeing performance management. consistently focuses on accountability and team cohesiveness.

 

business development and management c researches, identifies and targets opportunities to catapult business into unparalleled levels of success. applies polished prioritization and multi-tasking abilities to direct efficient and profitable daily activities. plans, analyzes, defines and implements policies, strategies and procedures to optimize quality standards, company reputation, and staff productivity.

 

project leadership c guides teams to accomplish initiatives resulting in enhanced workflow, job performance, customer satisfaction, and revenue growth. proven track record of increasing volume and improving flow of loans from submission to funding.

 

professional experience                                        

 

dell financial services (dfs) /dell inc., oklahoma city, ok, 2005 to present

project manager dfs payment specialist group          (2007 to present)

         examined, compiled and implemented compensation plan for 80 finance sales associates.

         actively contributed to optimizing quality control and customer satisfaction by creating manager scorecard to precisely measure key performance metrics.

         confidently and capably represented senior managers in several project meetings.

         recipient of mvp award twice and vp award in 2007.

 

dfs site lead c okc consumer/atg/arb       (2005 to 2007)

         managed oklahoma city region in achieving assigned originations target; played a pivotal role in team surpassing goal of $1.5b+.

         delegated efforts to 5 direct reports overseeing up to 600 dell sales reps; exhibited superior motivational attributes to lead several employees to earn promotions.

         merged outstanding organizational and interpersonal skills to efficiently steer several initiatives resulting in accelerated workflow.

 

smb dfs sales coach        (2005)

         coached, encouraged, motivated and expertly guided up to 7 sales teams in capturing assigned lease origination goals.

         championed efforts to significantly increase originations from $50k to $270k per representative in 4 months.

         improved staff product and procedural knowledge by strengthening training for new hires and existing personnel.

 

continued

melanie mitchell ~ page 2 of 2

 

professional experience continued

 

client logic (formerly service zone), lake city, fl, 2002 to 2005

isp operations manager       (2004 to 2005)

         spearheaded preparations and start-up of sales and retention lines of business.

         co-managed dell sales ramp-down while concurrently launching isp operations, exhibiting exemplary multi-tasking expertise.

         directed 10 managers and led sales team to rank from sixth place to #2 in under 60 days.

 

dell home sales, area sales manager        (2004)

         leveraged excellent leadership skills to manage 8 frontline managers with 18+ direct reports and oversee attainment of 21 sales metrics.

         executed efforts to rank as #1 center for dell overall as well as #1 outsource center.

 

dfs sales liaison        (2003 to 2004)

         orchestrated activities to achieve daily financing target as defined by client;  trained, motivated and directed personnel in increasing originations from $234,000 to $15m and pen rate from 35.2% to 54.9%.

         earned recognition for bringing account to #1 position as top financing partner for dell.

         chosen as vendor services coach of the year for outstanding performance.

         exercised first-rate skills in performance management to coordinate new hire financing training and ongoing follow-up training for 200-400 sales reps.

         selected and awarded as manager of the month and presented with dream team award on three occasions.

 

dfs customer service manager           (2002 to 2003)

         applied exceptional leadership skills toward successfully training and directing top-performing team of up to 15 customer service representatives, with a strong focus on delivering quality services.

         monitored customer correspondence and swift resolution of escalated issues regarding accounts.

         quickly advanced from roles as customer service representative & correspondence specialist, 2002.

         selected as manager of the month on two occasions.

 

education & training                                                

 

yellow belt bpi certification, 2007

lead first , 2007

delivering effective performance reviews, 2007

financial & business acumen, 2007

building effective teams, 2007

global ethics, 2005, 2006, 2007, 2008

sexual harassment training, 2005, 2006, 2007, 2008

effective sales management, 2007

 

computer skills                                                        

 

microsoft office suite (outlook, excel, word, powerpoint)