yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

business professional exploring opportunities to lead dynamic business development, team building, warehousing, fleet management and operations toward actively supporting the achievement of maximized revenue performance.

 

career profile

ø  upcoming b.s., organizational leadership.

ø  over ten years of highly successful background in the healthcare sector.

ø  expertise in p&l, sales, operations and customer service.

ø  comprehensive understanding of business and operations management.

ø  adept in relationship development and facilitating repeat business.

ø  well-organized multi-tasker with strong detail orientation.

ø  proven accomplishments in distribution, revenue management and clinical personnel supervision.

ø  track record of achieving challenging revenue objectives.

ø  exceptional team leader.

ø  proficient in advanced business software applications.

 

professional experience

apria healthcare                                                                                                                        1999 - present

branch manager, oxford, ct (2007-present)

         promoted to comprehensive oversight of high volume unit.

         manage p&l, business development, daily operations and referral source sales.

         orchestrate distribution, inventory control and revenue management.

         direct clinical staff, deliver exceptional customer service and ensure compliance with federal, jcaho, state and local regulations.

 

customer service manager, cromwell, ct (2006-2007)

         advanced to direct national call center operation.

         formulated policy/procedures, effective staff productivity tools and operational methodologies.

         coordinated with senior management to resolve customer inquiries/complaints and ensure exceptional customer service.

 

account manager, cromwell, ct (2005-2006)

         tasked to ensure positive client relations through resolution of complex client/patient concerns.

         facilitated bi-weekly, regional branch meetings to disseminate information and resolve issues.

 

customer service supervisor, cromwell, ct (1999-2005)

         recruited to achieve appropriate resolution of patient issues, launch improved processes and monitor call volume/resources.

         coordinated with account manager to ensure effective operations.

         moderated employee performance appraisals.

         recipient of regional award for outstanding performance.

 

 

education

charter oak state college

bachelor of science, organizational leadership, expected graduation date