Yyyyyy x. yyyyyy
Dynamic, ambitious and experience IT Administrator with Comptia A+ Certification, eager to contribute solid technical savvy, LAN administration, and desktop support expertise toward supporting the IT objectives of a progressive organization in a government contractor role. Solid project/program management talent along with the ability to effectively lead upgrades, installation and infrastructure development in a xxxxxxriety of environments. Success in implementing complex solutions in a high profile, fast-paced environment. Respected leader with the ability to analyze and disseminate technical information to audiences of all levels.
© Technology Architecture and Integration
© Windows System Administration
© Cultixxxxxxte Key Internal/External Alliances
© Identify Industry/Emerging Trends
© Persuasive and Effective Communicator
© Windows 2003 Server administration
© Windows Security Procedures
© Active Directory / Virus Scanning
© MS Exchange 2007
© Manage High Volume User Accounts
© Server Backup Processes
© Patch Management
© Troubleshoot Network Hardware
Workstations and Servers
2006 to Present: Apptis INC., Chantilly, XXXXXX
System Administrator/Federal Trade Commission
Provide remote and onsite technical support to employees of the FTC; troubleshoot and resolve functionality issues with Windows XP, MS Office2003 and Office 2007, WordPerfectX3, VPN/SAFE access, and BlackBerry operations.
Perform CISCO IP phone configuration and voicemail setup, install printers, faxes, phones, network hardware, network connectivity, access requirements, and FTC applications, Image laptops and Desktops, i PGP encryption software, add PC to domain, AD/SMS containers, and CICOM support.
Create and modify user accounts, create distribution lists in Active Directory 2000 and maintain Windows Server 2003, Exchange 2000 and MS Exchange 2007.
Create security and prixxxxxxcy training account login information, track xxxxxxlid certificates, assign permissions and modify network security groups.
Resolve issues onsite and remotely; provide ongoing end-user training for new agents and team members, and contribute solid technical expertise toward enhancing operability and reducing downtime.
Interview, hire and train Hardware and Helpdesk staff, implement performance benchmarks and measure success and areas of opportunity to assemble a high performance team.
2005: Comsys (Fannie Mae), Herndon, XXXXXX
Corporate Services IT Analyst/Fannie Mae Corporate Service Center
Applied solid technical, customer service and remote support skills to resolve technical issues for employees of Fannie Mae; troubleshot and resolved Windows XP and 2000 systems, re-set and unlocked Novell, Unix, Siebel and Secure ID token passwords.
Performed diagnostics on PCs, Laptops, printers, routers, switches, IP phones, pagers, and hand-held equipment; created and resolved escalated trouble tickets, and supported telnet an terminal users.
2004 to 2005: Comsys (Riggs Bank), Riverdale, MD
Support Technician (Contract)
Supported desk-side and help-desk applications including Microsoft Office, Windows operating systems XP and 2000; resolved network connectivity issues, performed password re-sets, installed network printers and troubleshot proprietary application issues.
Leveraged strong understanding and knowledge of Magic ticketing systems to provide technical support; remotely managed network printer applications, drive mapping and administrative functions using Dameware remote control client application.
2003 to 2004: Cendant Incorporated, Vienna, XXXXXX
NRT Helpdesk Technician (Tier II)/Contract with Coldwell Banker Residential Brokerage
Provided technical support to agents regarding software installations, hardware issues, network issues and troubleshooting for Windows98, 2000, ME, and XP.
Responsible for Creating, Modifying, and removing user and email accounts on the network in Active Directory.
Executed daily operations of maintenance and troubleshooting of servers, routers, firewalls, software applications, and dispatching field technicians for issues unable to be resolved remotely.
Worked with Remote access PC anywhere and Client support ticketing system.
Provided troubleshooting and support for home and office users having trouble with VPN setup and issues, Network connectivity, drive mapping, email configuration, software installations, intranet, printers, laptops, desktops, Monitors, scanners, external drives, Server side modifications, and specialized company applications.
2002 to 2003: Northrop Grumman Information Technology, Annandale, XXXXXX
Technical Support Specialist/Contract with Xxxxxx County Police and Fire
Provided technical support to workers in CAD/Computer Aided Dispatch for Xxxxxx County's Public Safety Communications Center.
Maintained backups, troubleshot functionality issues regarding CAD, CAD-GUI, Windows NT, VMS, OS2, Linux, and Unix Systems.
Updated mapping PCs with application data; troubleshot and resolved PC issues, and configured Mobile Computer Terminals and reimaged/replaced MCT hard-drives, repaired damaged hardware and monitored Eyertel recording system to optimize functionality.
Progress: MCDST, Network + and Veritas
Northern Xxxxxx Community College, Annandale, XXXXXX - A.S., Information Systems Technology
H.P. Invent, Bethesda, MD - Tru64Unix Commands and Utilities Certification
Knowlogy, Rosslyn, XXXXXX - Comptia A+ Certification
Yyyyyy x. yyyyyy
<Hiring Contact Name>
<City, ST Zip>
Dear Mr./Ms. ____:
I have enjoyed much success in my career as an IT Administrator and am ready for additional responsibilities and challenges. Please accept this letter and the attached resume as application for the position of <position here>. I am convinced after reading the description for this position on <location of job ad here>, that I am the ideal candidate for the job.
During my comprehensive career, I have gained considerable process improvement, customer service management and technology integration experience. I have provided critical support to high volume end users, and directly impacted the effectiveness of business operations.
I view the technical support that I provide as a critical element to the organizations success, and consider IT to be a strategic partner to all business units. I have the ability to remain calm in crisis situations and provide guidance and reassurance for end users experiencing technical difficulties. My reputation for providing accurate and dependable IT support is well earned, and my dedication to customer service is paramount to my success. I am highly familiar with systems architecture, integration processes, and the critical importance of maintaining a grasp on evolving next generation technologies in a rapidly changing landscape.
The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>. As a proven leader, I believe it would be mutually beneficial for us to meet. I will call next week to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them.
Thank you for your time and consideration.
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