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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000





productive, quality-oriented business professional eager to contribute exceptional management, innovative ideas, strong leadership, communications, motivational and project administration skills toward optimizing operations of a progressive organization.


career profile

ø long-term business management experience.

ø bachelor of science degree in adolescent youth studies and child psychology.

ø focus on project management, documentation, customer contracts and asset management.

ø direct human resources operations, a/r, a/p and coordination of annual financial auditing.

ø wide-ranging project, administrative and operations background.

ø experienced in employment, auditing, recruiting, staff motivation and contracts.

ø skilled in policy/procedures and process improvement.

ø well-versed in vendor negotiation, program collaboration and implementation.

ø outstanding communications and presentation skills.

ø winner of fairview exceptional contribution award in 2001 and regular recipient of high customer satisfaction gallup viewpoint survey scores.

ø well-organized multi-tasker with strong detail orientation.


professional experience

swiftknowledge, eden prairie, mn                                                                                               2006 - present

business manager

       prepare financial reports, coordinate company records and manage investor relations and customer contracts.

       develop and execute operational strategies in coordination with chief financial officer.

       review payroll processing, employee benefit plans and 401k program.

       perform human resources tasks such as interviewing, recruiting, orientation and documentation.

       oversee accounts receivable, accounts payable and negotiation of supply contracts.

       administer hands-on cash, receivables, inventory and assets.


fairview university medical center, minneapolis, mn                                                                         1987 - 2006

behavioral services outpatient manager

       supervised, mentored, coached, reviewed and otherwise developed 25 personnel in four clinics.

       developed innovative lodging and school-based programs, created processes and negotiated contracts with school districts and non-profit organizations.

       created training tools such as seminars, manuals and task groups and collaborated for training videos.

       achieved 4.505/5.0 on customer satisfaction gallup viewpoint and 4.15/5.0 on employee engagement and satisfaction surveys.

       ensured compliance with jcaho, dhs and hipaa licensing agencies and received perfect scores in 2006.

       coordinated with internal project team to produce adolescent substance abuse publication.

       introduced search institute asset building concepts and implemented development asset framework.

       marketed programs, partnered with community agencies, media venues and conference exhibits.

       authored articles for internal newsletters and external periodicals.



university of minnesota, city, mn

bachelor of science, adolescent youth studies and child psychology with distinction, 1986.


st. mary s junior college, city, state

chemical dependency certificate, date



yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000





cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a business manager capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications long-term financial management, human resources, vendor relations, project implementation and training administration experience. to complement this background, i possess staff supervision, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









shelley basalla








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