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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx xxx-xxx-xxxx abc@xyz.com
Eager to return to Franklin Templeton Investments where strong customer service expertise and polished problem solving abilities will make an immediate and positive impact.
Profile
- Offer 6+ years experience with Franklin Templeton Investments; consistently exceeded performance expectations by achieving excellent call scores.
- Successfully earned company s first Internal Transaction Review (ITR) top-rated call for Retirement Services Department.
- Received letter of commendation from Senior Vice President and President as result of exemplary performance at Franklin Templeton.
- Outstanding customer service capabilities, administrative strengths, and technical skills.
- Effectively and proactively collaborate with team members to meet or exceed expectations; proven ability to cultivate cohesive working relationships with all levels of an organization.
- Industrious self-starter; set goals and develop action plans for rapid attainment.
- Methodical and analytical; able to create and execute innovative solutions to meet defined business goals and needs.
- Superior blend of critical thinking, decision-making, prioritization and interpersonal skills.
Professional Experience
Bayfront Medical Center, St. Petersburg, FL, 2005 to Present
Patient Access Services Representative III, Surgery Team
- Pre-register patients for surgery, verify and input insurance information, and collect co-pays and/or deductibles.
- Diligently receive authorizations from insurance companies to ensure timely payment.
- In initial role as Quality Assurance Representative, meticulously reviewed and validated proper account registration, insurance input, and billing.
Franklin Templeton Investments, Saint Petersburg, FL, 1999 to 2005
Senior Associate
- Accurately and efficiently processed monetary, non-monetary and legal items.
- Demonstrated excellent communication and multi-tasking skills in fielding calls from financial advisors and shareholders.
- Trained, mentored and coached new hires in FTI s customer service practices and call handling procedures.
- Progressed from Shareholder Services, to Retirement Services, to most recently in Trade Control.
- Applied sharp attention to detail toward monitoring and scrutinizing accounts for suspicious or excessive trading activities as well as issues detrimental to fund performance.
Saint Anthony s / Citrus Memorial Hospital, Saint Petersburg & Inverness, FL, 1991 to 1999
Registrar
- Leveraged strong organizational skills to manage, coordinate and gracefully balance numerous customer service functions encompassing patient registration, data entry, insurance verification and processing, and answering/routing incoming calls.
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx xxx-xxx-xxxx abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking to return to Franklin Templeton Investments in a customer service capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
In addition to an extensive customer service background, I bring to you outstanding skills in assessing customer needs, significant talents in problem solving, and proficiency in delivering top-notch service to ensure satisfaction and business continuity. During my prior time with FTI, I constantly surpassed performance expectations by achieving superior call scores and accuracy levels. In fact, I captured the first-ever ITR top-rated call for the Retirement Services Department. To complement these qualifications, I offer well-developed organizational, analytical, and communication skills which are paramount in customer service.
If invited back to FTI, you will once again find me to be a self-motivated professional thoroughly committed to supporting you in achieving your objectives through diligence, versatility and a hands-on leadership approach. I am confident that I will be a valuable asset and look forward to interviewing with you in the near future. Please call me anytime at the numbers above so we can schedule a time to meet.
Sincerely,
Yyyyyy x. yyyyyy
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