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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
experienced spa management professional offering dynamic skills in management, team building, vendor relations and customer service eager to contribute to the success of a progressive organization in the role of spa manager.
career profile
ø over six years of successful background in spa services industry.
ø management certification, 2008.
ø national certification in therapeutic massage and body work with license in 2003.
ø expertise in shipboard spa operations.
ø extensive education and professional development.
ø well-organized multi-tasker with exceptional interpersonal skills; considered a good listener.
ø solid experience in all phases of customer satisfaction and staff supervision.
ø record of progression to assignments of increasing authority and responsibility.
ø adept in training and oversight of employee teams.
ø facilitate promotional planning and execution.
ø skilled in coordinating with multiple suppliers.
ø excellent capacity in prioritization, problem solving and effectiveness in fast-paced situations.
ø deliver outstanding administration on a consistent basis.
ø strong community involvement with crew and passengers, participating in onboard fundraisers and other events, hosting monthly crew activities and facilitating team building.
professional experience
steiner leisure 2004 - present
spa manager (2008-present)
promoted to direct diverse team of 15-23 staff members providing cruise ship spa services, with particular focus on maintaining highest caliber of standards, values and ethics, as well as complying with all safety and environmental policies/procedures.
report revenue and monitor/maintain stock, inventory and supplies for spa salon and gym.
suggest improvements to company operations and assure guest satisfaction.
receptionist (2006-2008)
greeted and prepared guests for leisure activities.
maintained records and accounted for daily revenue.
facilitated new staff member training.
upgraded guest treatments and rebooked guests.
spa therapist (2004-2006)
provided exceptional customer service, utilizing in-depth knowledge of products and therapies.
met daily quotas and targets.
education
steiner leisure academy, england
management training certification, 2008
brand-specific training and certification, 2004
national certification, therapeutic massage and body work, 2003
ashmead college, seattle, wa
national massage certification course, 2002
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a spa manager capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include extensive professional training and licensure/certifications, and over six years of cruise ship spa operations, customer service, budgetary oversight and inventory control experience. to complement this background, i possess expertise in staff management and training as well as analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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