yyyyyy x. yyyyyy

▪ 0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪

xxx-xxx-xxxx ▪ abc@xyz.com ▪

performance-driven manager eager to contribute dynamic administrative, project management, client relation, and team building skills toward actively supporting the employer in maximizing productivity, efficiency and bottom-line profitability

career profile

 

a results-oriented manager with experience in business operations, administration, and project supervision. in-depth expertise in managing large-scale technical projects in complex business environments. adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment. dynamic communication, presentation, negotiation, and relationship management skills. proven ability to lead and motivate team members to ensure success. track record for diagnosing complex problems and consistently delivering effective solutions. technical expertise in hardware and software, specializing in ms office applications, peoplesoft, and remedy.

professional experience

 

senior manager curascript express scripts, inc.                                                                              2007-present

• solid experience in developing, syndicating, and implementing operational strategies; improved performance and cross-functionality through the utilization of data leveraging and forecasting.
• successfully lead company strategy efforts to increase efficiency and accuracy in risk mitigation reports.
• managed broad scope of operational activities including strategy formulation, key performance metrics, technique implementation, policy and procedure development.
• consistently ensure delivery of quality customer service vital to sustaining and growing accounts; increase quality scores by 15%.
• responsible for organizational infrastructure support, human capital system development, and retention maintenance through cross-training initiatives.

 

manager curascript express scripts, inc.                                                                                            2004-2007

• successfully collaborated with management on operational analysis, team efficiency, and process enhancements.
• actively supported company in launching new products and expanding revenue streams by strategically developing innovative new product implementation processes

 

supervisor curascript express scripts, inc.                                                                                        2002-2004

• effectively developed and directed staff and actively collaborated in human resource operation functions such as evaluating performance, ensuring project completion, adhering department processes, and providing guidance/mentoring.

 

team leader curascript express scripts, inc.                                                                                     2001-2002

• consistently served as team point person; collaborating with sales teams, providing field visits to top customers, and verifying benefits for specified disease state.
• effectively identify and capitalize on opportunities to penetrate and develop new clientele markets.

 

senior managed care coordinator curascript express scripts, inc.                                                      2000-2001

managed care coordinator curascript express scripts, inc.                                                             1999-2000

education & affiliations

 

masters of business administration keller graduate school of management                       graduation 10/2008

graduate certificate health services graduate school of management maitland, fl                                       2008

bachelors of arts in sociology university of central florida orlando, fl                                                      2000

 

leading high performance teams, 2008 retaining talent, 2008 hipaa privacy regulations, 2002

foundations of management, 2007 code of ethics, 2006 sexual harassment training, 2002 medicare competency, 2002

the women s conference, 2005 the leadership challenge, 2005 crummer supervisor program, 2004