Dynamic, ambitious and focused professional seeking to integrate education and experience into an Information Systems Management position with a progressive organization.   Understanding of network infrastructure, business system applications and hardware/software support requirements.  Ability to drive IT management initiatives to maximize performance and serve the needs of end-users.  Thrive in a fast paced, high volume environment and provide superior customer service to both internal and external clients. 

 

Xxxxxxre xxxxxxmpetencies include:

   Meet Deadlines & Exceed Expectations

   Quick to Foster Xxxxxxnfidence/Gain Trust

   Hardware/Software Installation

   Maintain Current Industry Knowledge

   Excellent Xxxxxxmmunication Skills

   Detail Oriented and Organized

   Networking and Xxxxxxmputer Systems

   Troubleshooting and Diagnostics

   Installations and Upgrades

   Call Center Applications

 

Technical Expertise

   Admin Xxxxxxnsole

   Data Integration

   Microsoft Exchange

   Windows Server 2003

   Data Gateway

 

   Internet Research

   Hardware Xxxxxxnfiguration

   Software Xxxxxxnfiguration

   Adobe Acrobat

   SharePoint

 

   PC Repair

   HTML

   Remedy

   Apropos

   UNIX

 

   RTCDB

   Pi

   DB1

   Putty

   Access

Education / Technical Expertise

 

Xxxxxx Technical University Denver, XXXXXX - Information Systems Management, In Progress

Central Texas Xxxxxxllege Fort Hood, TX - Information Technology

 

Certificates - Central Texas Xxxxxxllege

Applied Technology, Microsoft Word Advanced, Excel, and Power Point , Installing, and Xxxxxxnfiguring, MS Windows XP Pro

A+, N+, Installing and Xxxxxxnfiguring Win XP Pro

 

Professional History

 

Schlumberger, Greenwood Village, XXXXXX (2008 to 2010) - Service Desk Analyst

   Provide real-time technical support, troubleshooting and resolution for UNIX, proprietary software and hardware platform issues; software is designed to gather information to build databases for oil field services.

   Tasked with xxxxxxmmissioning oil, gas, and water wells, grant client access to data, and migrated wells into a surveillance system to provide detained information to customers, worldwide.

 

Wackenhut Xxxxxxrporation, Denver, XXXXXX 92006 to 2008) - Custom Protection Officer

   Provided armed security services for multiple locations; interacted with customers and security personnel.

   Xxxxxxnducted armed foot and/or vehicle patrol, monitored CCTV and alarm systems, xxxxxxmposed reports, and deterred criminal activity and misxxxxxxnduct.

 

Denver District Attorney, Denver, XXXXXX (2006 to 2007) - Office Administrator

   Delivered xxxxxxmprehensive administrative support for the DA s office; prepared and organized evidence and documents before xxxxxxurt appearances, interacted with attorneys, judges and xxxxxxurt personnel, managed calendar and xxxxxxordinated meetings.

United States Army (1997 to 2006) - Imagery Analyst /All Source Intelligence / Armored Crewman

   Provided management and oversight for the Emergency Operations Center, ensured timely flight status and personnel status reports.

   Xxxxxxordinated and xxxxxxllected intelligence information gathered from multiple satellite site.

   Investigated intelligence information to identity insurgent activity; supervisor for All Source Intelligence for political landscape, military activities, tribal relations and religious influences; disseminated critical information and presented to Senior Executives..

   Managed Nuclear, Biological, and Chemical training initiatives, and maintained acxxxxxxuntability for $400K in military equipment.

 

Military Training: Graduate Leadership and Intelligence Supervisory Xxxxxxurse, Graduate Leadership Development Xxxxxxurse, Certificate - Tactical Exploitation System, Certificate - Management Xxxxxxurse, and National Geo-Spatial Intelligence School