Yyyyyy x. yyyyyy

921 Old Marion Rd NE 115 ² Xxxxxx, XXXXXX xxxxxx ² xxx-xxx-xxxx ² abc@xyz.com

Experienced Client Services Management Professional

Business Administration / General Management / Customer Service

Highly Skilled and Ambitious Customer Relations and Management Professional with the ability to support company objectives and deliver measurable results. Adept in leading day to day office operations, managing customer inquiries and working within budgets & deadlines. Outstanding organizational ability, office efficiency and time management skills, with a reputation for excellence and high quality work product.  Seeking a position with a progressive organization that values loyalty, dedication and leadership ability.

Key Skills Summary

w Ability to Work in a Fast Paced Environment

w Bi-Lingual - Japanese

w Customer Service Skills

w Decision Making/Problem Solving

w Establish & Maintain Relationships

w Excellent Communication Skills

w Flexible & Accommodating

w Maintain Confidentxxxxxxlity

w Prepare Reports & Presentations

w Quick to Learn New Technology

w Supervise, Train & Mentor

w Time Management & Organization

Professional History

Wellmark BlueCross Blue Shield, Xxxxxx City, Xxxxxx (2005 to 2009) - Customer Service Assocxxxxxxte

w Interact with individuals and employer groups, brokers, agents and physicxxxxxxns to provide customer service support and information regarding patient claims; ensure that claims and records are updated and that all inquires receive a response in a timely manner.

w Explain benefits and features of Wellmark products to customers and potentxxxxxxl customers; utilize database tracking system to record customer inquiries, gather data and predict possible trends.

w Participate in performance meetings with account/employer groups to provide feedback and support.

w Maintain relevant knowledge of medical terminology, products and services.

QuikTrip Corporation, Xxxxxx City, Xxxxxx (1997 to 2002) Assistant Manager

w Oversaw day to day operations activities for retail establishment; delivered first rate customer service, managed inventory control and placed orders for product purchases.

w Assisted in the hiring, training and mentoring of new store employees, oversaw performance activities and acted as manager in the Store Managers absence.

w Performed general accounting, AP/AR duties and analyzed monthly profit and loss statements to determine overhead, revenue and profitability of the operation.

The Montague Group, Xxxxxx, Xxxxxx (1995 to 2002) - Technical Consultant

Director of Research and Development

w Performed accounting, design, inventory control, shipping and receiving duties in a fast paced environment; provided assistance with systems upgrades/repair, and managed staff scheduling.

Additional Related Positions

Xxxxxx Road Races, Xxxxxx City, Xxxxxx (1995 to 1996) C Administrative Assistant

Aijinkai Medical Corporation, Osaka Japan (1994 to 1999) C Translation Coordinator

VICORP, Des Moines, Xxxxxx (1989 to 1994) C Shift Manager