yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

abc@xyz.com

 

objective

productive, quality-oriented administrative professional eager to contribute exceptional executive support, office management and project administration skills toward optimizing operations of a progressive organization.

 

career profile

ø  long-term administration, buying and advisory experience.

ø  focus on productivity enhancement and meaningful cost control.

ø  record of progression to assignments of increasing authority and responsibility. 

ø  wide-ranging project and general operations background.

ø  skilled in management of client accounts and transactions.

ø  experienced in claims processing and complaint resolution.

ø  skilled in policy, procedures and process improvement.

ø  comprehensive grasp of business management.

ø  outstanding communications and presentation skills.

ø  expertise in providing support to senior management.

ø  well-organized multi-tasker with strong detail orientation.

ø  college-level business administration studies.

 

professional experience

american tv, madison, wi                                                                                                          2007 - present

ra service advisor

       initiate product complaint files and communicate with manufacturers.

       authorize existing-to-new product exchanges for customers.

       administer defective products forms for shipping return purposes.

       manage claims, schedule servicing appointments and review outside repairs.

       procure parts, maintain online reporting and request part authorizations.

 

pc nametag, verona, wi                                                                                                                 2005 - 2007

buyer

       responsible for special-ordered custom lanyards/name badges/award items and shipping to clients.

       proofed materials to ensure quality, ordered non-custom stock and tracked shipments.

       coordinated with accounting department to resolve pricing and invoicing problems.

 

american tv, madison, wi                                                                                                               1981 - 2005

senior buyer

       collaborated with computer vice president to develop product lineups for 15 retail locations.

       worked directly with such suppliers as sony, compaq, apple and hewlett packard.

       obtained and distributed promotional materials from manufacturers, as well as provided advertising.

       communicated with manufacturers, ordered and tracked product shipments and monitored inventory.

       recorded and processed promotional funds with corporate accounting and manufacturers.

 

education

edgewood college, madison, wi

business administration studies, 1986 - 1989