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career objective
results-driven customer service professional eager to contribute superior leadership, team building, and business development skills toward supporting the employer in optimizing operational and financial performance
profile
ø offer eight years of progressive customer service experience, with expertise in:
ø facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues
ø training and directing top-performing support teams
ø strategically planning and coordinating workflow and human resources for optimal coverage while containing labor costs
ø dynamic communication, presentation, negotiation, and relationship management skills
ø demonstrated ability to perform multiple responsibilities simultaneously and under heavy pressure
ø consistently meet deadlines while providing high quality service
ø flexible schedule and open to taking on new challenges
professional experience
blockbuster, insert city, tn 2/07 c 4/08
shift leader
successfully managed shifts independently and supervised other employees while providing outstanding customer service in a fast-paced, high volume location
responsible for counting and reconciling safe, registers, and deposits on a daily basis; additionally accountable for daily banking transactions
maintained stock and inventory, ordered materials, oversaw incoming shipments for quality assurance
kvat food stores, insert city, tn 8/03 c 2/05
meat cutter
efficiently and courteously assisted customers; took and filled special orders; achieved very high levels of customer satisfaction
proactively counted inventory and replenished stock continually throughout the day; received new product
consistently ensured clean and sanitary working environment
blockbuster, insert city, tn 1/01 c 6/03
customer service representative
provided excellent customer service and accurate cashiering; answered multi-line phone system, placed special orders, continuously cleaned and stocked store
mcdonalds, insert city, tn 1/00 c 1/01
cashier / cook
proficiently took customer orders and ran cash register as well as performed back of house operations including running grill and preparatory stations
effectively trained new employees in procedures and customer service
education
university of phoenix, el paso, tx insert year c present
studies toward bachelor s degree in business management
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