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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx ~ abc@xyz.com
career profile
results-oriented management professional with 10+ years of solid skill and capacity to handle various functions associated with identifying and meeting the revenue objectives of corporations. detailed and dynamic communicator and persuasive speaker, able to forge meaningful associations with clients, colleagues to produce significant profits as a result. talent to identify the need for solutions to immediate problems and to encourage a risk-free, positive atmosphere to meet those needs. demonstrated talent needed to direct and coordinate financial and budget activities to fund operations, maximize investments, and increase efficiency.
staff development / policy & procedure development / client relations / sales management
collections / customer service / teambuilding & leadership
professional experience
primus / ford credit, nashville, tn
center operations manager (account services), 2001 c 2010
directed the professional success of a 7-member supervisory team totaling 91 direct reports.
- determined the credit worthiness and managed risk associated with rewrites, substitution of collateral, and transfer of equity accounts exceeding $50k.
- held accountable for following established guidelines when approving extensions, pom, transport letters, customer refunds, and payments to state jurisdictions for parking violations/toll violations.
- consistently mandated global audit and control compliance from all those responsible for following departmental operational procedures.
- trusted to utilize accuracy and integrity when reconciling and approving company checks for nashville, henderson and colorado springs business centers.
primus / ford credit, nashville, tn
center operations manager (collections support group), 1999 c 2001
spearheaded and facilitated the departmental success of the collection support group which captures millions in revenue annually.
- advised and mentored 75 collections agents and addressed personnel issues such as performance management, employee relations, compensation, and adherence to established collections standards.
- advise agents on methods of locating and notifying customers of delinquent accounts and advised customers of necessary actions and strategies for debt repayment.
primus / ford credit, nashville, tn
human resource representative, 1997 c 1999
planned, directed, and coordinated human resource management activities to maximize the strategic use of human resources and maintain functions such as employee compensation, recruitment, personnel policies, and regulatory compliance.
- performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
additional experience
primus / ford credit, nashville, tn
unit leader / collections supervisor
irs, nashville, tn
taxpayer service representative
education
tennessee state university, nashville, tn
business administration
awards
crystal award, 1999
president s award, 2001
jdrf achievement award, 2006
activities
youth basketball coach
inroads program, mentor
jdrf team captain, 11 years
junior achievement job shadow program liaison
second harvest food drive
angel tree
our kids golf classic
united way (loaned executive program)
personnel development committee (pdc) high potential project, chair
fccdp recruiter
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