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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx
00000
xxx-xxx-xxxx
abc@xyz.com
driven professional seeking a challenging position in call center communications, where expertise in collections, member services, and scheduling will prove instrumental to company success.
career profile
a results-oriented professional with experience in communication, organization, and client services. in-depth expertise in working in a call center environment to produce strong results. strong hands on knowledge of computer software programs. dynamic communication and relationship management skills. proven ability to prioritize and manage multiple projects simultaneously.
key achievements
ø consistently ensured delivery of quality customer service vital to sustaining and growing clientele.
ø strong background in developing client rapport and trust.
ø dynamic communication, presentation, and negotiation skills; articulate in person and writing.
ø track record of mastering new technology and software; experienced in technical support.
ø proficient in all windows applications, including microsoft word, excel, access, and outlook.
ø recognized for superior work ethic; accustomed to long hours in pursuit of company goals.
professional experience
travis credit union 2004-present
collections specialist
- responsible for ensuring collections on delinquent accounts, including credit card, savings, checking, and car loans.
- effectively provide quality customer service vital to sustaining and growing clientele base.
- successfully manage client accounts; report on call-time dollars collected, call quality, idle time between calls, and call abandonment rates.
- efficiently trained and mentored collections personnel.
- rewarded superstar award for number one collections specialist.
providian financial 2000-2003
senior collections specialist
- successfully provided knowledgeable answers to customer inquiries
- effectively update accounts and note accounts accordingly within a call time and dollar standards per month.
- recognized for achieving highest numbers and lowest talk times on call team.
a&l pets 1995-2000
sales clerk
- responsible for opening and closing store, ordering supplies, nightly deposits, and cleaning stocking shelves.
- successfully assisted customers in finding appropriate products and providing a satisfactory client experience.
education
solano community college, 2003-2007
coursework in finance, medical terminology, and business.
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