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yyyyyy x. yyyyyy                                         

po box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx

 

career objective                              

recent masters degree graduate in information systems management eager to contribute academic background, practical it experience, and strong leadership and project management skills toward supporting the employer in optimizing results

profile                                                

ø  offer more than three years of progressive information technology experience, with expertise in management information systems, it strategy, systems analysis and design, client relationship management, and  it training

ø  provide project-specific consultation, analyze infrastructure needs, develop and implement cost-effective network security solutions and process improvements, drive key projects from conception through speedy completion

ø  successfully install, configure, maintain, and upgrade equipment, software, and network settings; train users and provide advanced level technical support

ø  create backup systems to account for contingencies and maintain the confidentiality of sensitive user information

ø  depth of technical knowledge in telecommunications and computer networking, enterprise architecture, data warehousing, e-commerce, decision support systems, human computer interaction

ø  actively support company in maximizing bottom-line profits by reclaiming outsourced tasks and effectively negotiating vendor contracts to achieve competitive pricing and terms on systems equipment and services

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

 

~ technical proficiencies ~

languages:                  coldfusion; javascript, html, flash, sql, css

 

technologies:              tcp-ip, dns, appletalk, dhcp, routing, active directory, mcafee epo, cmd scripting, lan/wan.

 

hardware:                     apple, ibm, dell, gateway, toshiba, compaq printers, hp, epson, okidata, toshiba peripherals, tape backups, memory, modems, motherboards, network cards, routers, cabling, network hubs

 

applications:                microsoft sql server 2005, adobe creative suite, ms active directory, ms sms, ms crm, ms dynamics gp, oracle peoplesoft, sap business solutions, remedy bmc, ms office suite, ms project, ms visio, altirus, symantec ghost, acronis backup solutions, veritas backup exec, vmware fusion

 

operating systems:      mac os 9 / osx, windows nt / 2000 / xp / vista, ms server 2003, red hat linux

education
nova southeastern university, fort lauderdale-davie, fl                                                            2008

master of science in information systems management

 

university of maryland, baltimore county, baltimore, md                                                                        2004  

bachelor of arts in psychology

 

continued


yyyyyy x. yyyyyy                                                                                                                                                                                      page 2

 

professional experience                

nova southeastern university, fort lauderdale-davie, fl                                                            2006 c present

web-based application programmer / web designer / system administrator (10/08 c present)        

  • in recognition of outstanding performance, steadily progressed to attain position responsible for a broad range of information systems management functions for the graduate school of computer sciences
  • designed and developed architecture for the department s website; worked closely with marketing and admissions staff on creating the site s overall look and feel
  • serve as system administrator entrusted with managing all aspects of activity, including network security, routine and emergency maintenance, hardware and software installations and upgrades, user account creation, and data backup and recovery; additionally maintain, enhance, and develop sql server databases
  • drive technology acquisition efforts and work with vendors to ensure all hardware and software is current and operating at peak performance
  • oversee technical support specialist and lead weekly staff/user meetings

it specialist / assistant to network services director (6/07 c 10/08)

  • delivered critical support for the graduate school of computer sciences and office of information technology; assisted network services director, scheduled and supervised employees, delegated assignments, and provided technical team training
  • conducted usability testing on prospective software prior to purchase to ensure its adherence to school standards, performance criteria, and functional specifications
  • provided day-to-day issue troubleshooting, investigation, resolution, root cause analysis, and documentation; held regular user support meetings

it specialist (10/06 c 6/07)

  • contributed sharp leadership skills toward effectively supervising high-performance  part-time and graduate assistant team members
  • offered first line support for installation, configuration, maintenance, and issue resolution efforts for hardware and software for desktops, laptops, handhelds, \servers, peripherals, videoconferencing, wireless, lan / wan, and digital media in all university facilities, including smart classrooms, electronic classrooms, videoconferencing classrooms, offices, and clinics
  • applied strong technical knowledge and excellent communication skills toward installing and training doctors and department heads on nextgen enterprise practice management software for medical clinics

 

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