yyyyyy x. yyyyyy	xxx-xxx-xxxx		christine a. allen
folsom, ca 95673	abc@xyz.com		training manager

objective

results-driven, solutions-oriented sales manager & trainer eager to contribute dynamic management, team-building and interpersonal relation skills toward actively supporting a progressive organization in optimizing performance.

profile

ø  offer over 15 years progressive experience in sales management and training.

ø  actively train, develop and direct motivated teams and create a collaborative environment conducive to achieving and exceeding goals.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully recruits, mentors and leads top-performing teams committed to providing superior service.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and external contractors.

professional experience

campaigners / asm c epson program                                                                                 2007-present

national training manager

  achieved quarterly performance award for development and implementation of new hire training program.

  contribute strong analytical and problem solving skills in designing, developing and implementing targeted training strategies, playing an instrumental role in the development of top performing team members.

  conduct comprehensive review and training needs analysis (tna); incorporate results into development of instructional materials.

  promote superior service and exceptional client satisfaction by creating, executing and overseeing a feedback tool from client to training manager; promptly address and resolve tna and subsequent training material issues.

  proficiently define and implement key metrics to measure quality and effectiveness of training programs, instrumental to boosting performance.

  forge and establish key relationships and liaise effectively with management, employees and focus groups.

  develop solid relationships with clients key training decision makers.

  ensure collaboration between client dedicated training and campaigners training and reinforces message delivery of client s internal training programs.

 

 

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christine a. allen                                                                                                                                    page 2 of 2

 

 

brookstone, inc.                                                                                                                  2006-2007

area manager

  maintained full accountability for managing all aspects of operational functions for multiple high-volume retail showrooms, with strong focus on optimizing productivity, efficiency and performance.

  collaborated directly with senior management, staff, outside vendors and clients on a regular basis, exhibiting advanced communication and organization skills.

  spearheaded diverse managerial activities ranging from recruiting, training and performance evaluation to workflow planning and payroll & hr administration.

  cost-effectively allocated, administered and managed budgets for staffing, inventory, sales and trends to maximize resources while controlling costs and meeting customer needs.

 

surewest communications inc.                                                                                            2001-2006

retail operations (district) manager

  exhibited solid leadership qualities and prioritizing skills in managing all operational functions for 5 high volume retail showrooms and inventory department.

  successfully achieved monthly sales and gross profit goals by proactively providing daily feedback, coaching, target training and motivating a large team of sales, customer service and inventory representatives.

  designed, developed and launched training materials and courses, emphasizing sales/customer service techniques and new product rollout. 

  relied upon to lend expertise in leading and training sales training manager in developing and managing current training program.

 

house 2 home, inc.                                                                                                 2001

administrative & training manager

  effectively steered recruiting, training and developing a team of 152+ sales, customer service and inventory staff.

  oversaw all administrative functions supporting fast-paced, high-volume retail operation.

  ensured staff members are properly educated, motivated and evaluated on all facets and phases of training programs, policies and procedures on sales, customer service and new product rollout.

 

providian financial, inc.                                                                                                       1998-2001

senior team manager

  innovatively created and implemented individual development plans and target training sessions for both team and center, instrumental to maximizing performance.

  demonstrated solid organizational and multitasking abilities in handling daily call monitoring, quality control, and sales training & development.

  successfully managed, developed and trained several teams of 15 - 20 sales and customer service representatives in a high-volume, fast-paced call center environment.

 

prior experience

 

kits cameras, inc.                                                                                                               1990-1998

district sales manager (1994-1998)

district sales training manager (1990-1998)

professional affiliations

business management courses - consumnes river college (sacramento, ca), continuing

business management courses - brigham young university (provo, ut), 2 years

yyyyyy x. yyyyyy	xxx-xxx-xxxx		christine a. allen
folsom, ca 95673	abc@xyz.com		training manager

date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

from leading high performance teams and facilitating superior employee development to streamlining operations and executing proactive training processes/procedures, i have continually excelled in maximizing performance as a dynamic leader.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting staff sales performance and strategically utilizing resources to generate optimal results.  as illustrated by the accompanying resume, i have over 15 years of progressive experience in training, motivating and managing sales professionals.  among my accomplishments, i have successfully designed, developed and implemented targeted training strategies, instrumental to maximizing productivity, efficiency and profitability.  i have extensive experience in a broad range of activities including training, sales and management.

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  as a loyal and dedicated hard-worker with a broad background in diverse areas, i am confident my employment will be cost-justified.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

christine a. allen