career profile

training manager with 11+ years in training and course development: delivering training, designing and writing courses, leading teams of trainers, and directing enterprise initiatives. designed, developed and delivered 50+ courses to over 5,000 participants. proven track record of significant improvements in learning processes, productivity, quality, and customer satisfaction while reducing costs, lowering turnover, and maintaining a positive work environment. dynamic leader, strategic thinker and decision-maker. expertise includes:

 

platform experience / curriculum design / web-based training / design & delivery of training

adult learning principles / technical, process, & leadership course training

performance consulting / needs assessment & training

education

bachelor interdisciplinary organizational studies, 2009 c present

arizona state university - 3.9 gpa

 

associate of arts & science, 1996
olympic college, bremerton, wa - 3.7 gpa

professional experience

training manager, 2007 c present
american cancer society, great west division, seattle, wa

• plan and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• develop pro-active and responsive solutions to business needs and seize training opportunities for continuous improvement in individual, team, business unit and organizational performance.
• implement subject matter expertise as team lead for synchronous training, lead of the new supervisors coaching program, and team lead of the management development program.
• analyze training needs to develop new training programs such as management development courses like coaching for results, managing performance & building accountability, and situational leadership.
• formulate and customize employee orientation and on-boarding procedures that decreased ramp up time by 50%, boosted retention by 15% for critical positions, and lowered cost by 60% with the introduction of blended learning.

 

corporate trainer, 2005 c 2006
la weight loss centers, folsom, ca

• utilized a variety of learning/training concepts, principles, and an understanding of adult learning when producing orientation programs for newly hired candidates.
• demonstrated excellent verbal/written communication skills and strong interpersonal skills while building relationships with weight loss consultants and sales associate leading to consistent revenue optimization.
  
  

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field trainer, 2002 c 2004
sodexho, government services division, camp pendleton, ca

• monitored, evaluated and recorded training activities and effectiveness of the new employee orientation program (2000 new hires).
• offered specific training programs to help workers maintain or improve job skills as team leader for 15 field trainers.
• assessed training needs to ensure that there is compliance with governmental standards in food safety and health safety.
• developed alternative training methods if expected improvements are not seen.
• organized and developed, or obtained training procedure manuals and guides and course materials such as handouts and visual materials as front line manager development trainer.

 

facilitator/trainer, 1998 c 2001
prevent, bangor naval station, bangor, wa

• conceptualized a 24-hour self development course for the us navy personnel entitled prevent .

certification

• insideout development instructor
• franklin covey: 7 habits of highly effective people
• 7 habits for managers
• achieve global
• american cancer society national home office certified coach
• institute of integrative nutrition certified health coach
• american society for training and development
• accomplished moderator for web based platforms including: elluminate, go tomeeting & webex
• member of nho coaching cadre
• lead of new supervisors coaching program

volunteer: advocacy chair for the american cancer society relay for life