yyyyyy x. yyyyyy                                                                   0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

objective

solutions-focused information technology administrator eager to contribute technical expertise as well as dynamic project management and operational enhancement abilities toward actively supporting the employer in optimizing performance.

career profile

ø  b.s., computer science.

ø  over ten years of relevant it experience.

ø  career built in wide-ranging facets of installation, configuration, administration and troubleshooting of advanced systems.

ø  expertise in network administration, lan networks, connectivity, security and firewalls.

ø  outstanding user service abilities, novell and all windows network systems.

ø  strong evaluative, assessment and diagnostic capacity.

ø  demonstrated capacity in multiple operating systems and networking reconfiguration.

ø  proficient in software, hardware, databases, backups, storage, email and architecture.

ø  background in effective project management.

ø  strong focus on exceptional quality and meeting organizational objectives.

ø  interact with diverse groups and professionals at all levels.

ø  contributor in increasing proficiency.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team leader.

 

technology skills

systems:                windows 9x, nt, xp, windows 2000 professional/server, windows 2003 server, vista, novell                                       netware 3.12, 4.1, vms, sco unix, solaris

hardware:             routers, switches, hubs, dell, hp printer servers and printers, raid, dell servers and                                                       workstations, modems, network cards, memory

software:               exchange 5.5/2003, iis 5.0, etherpeek, norton antivirus corporate, visio 2000, office                                                      2000/2003, cisco ios.

networking:          lan/wan, tcp/ip, ips/spx, http, netbeui, wins, dns, dhcp, pop3, smtp, ftp, nntp,                                        telnet, vpn, icmp, rip, nat, tftp, ethernet

databases:           oracle 10i/11i, mssql

professional experience

interwoven, inc, chicago, illinois                                                                                                  2007-present

technical support engineer

       oversee product support and facilitate worksite nt suite.

       deliver quality engineering-level technical support to base via phone/remote tools.

       design and implement test environments (nt/unix) in-house to replicate customer issues and provide solutions.

       coordinate with senior support engineers/management to resolve escalations.

       originate knowledge-base articles on new solutions to improve self-help for customers and team members.

       evaluate and update documentation.

       facilitate mentorship to technical support engineers to improve performance

 

kaplan professional                                                                                                                      2005 - 2007

senior technical analyst

       recruited to ensure client end-users gained superior maintenance and technical support.

       directed identification, prioritization and resolution of end-user help requests.

       oversaw monitoring, tracking and coordination of help desk functions.

       drove problem resolution through hands-on support to client end-users.

       provided excellent leadership to technical support analysts responsible for assisting customers.

 

 

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       achieved strong team quality and compliance with client sla.

       utilized ghost to re-image or refresh laptops/desktops and transfer data.

       designated as liaison between other internal client services, it resources, regional technology staff and end-user group.

       administered office pc systems covering hardware, software, configuration, updates and patches.

 

consultant                                                                                                                                  2004 - 2005

       provided top quality support for blackberry products and broadband connections.

       conducted troubleshooting for service equipment issues.

       marketed and sold wireless services and equipment.

       offered data support on all pda devices.

       resolved connectivity issues with customer isps and verizon wireless network.

       successfully managed four nt servers.

       diagnosed all connectivity issues.

       delivered user-support for windows 98, xp, nt, 2000, ms office and related software packages.

       configured and maintained dell and compaq desktops and laptops.

 

the archelon group                                                                                                                     2002 - 2003

system administer

       retained to deliver first level support to trading staff.

       drove improvements/enhancements to monitoring methodologies, tools and systems reporting processes.

       served as unix systems administrator for process table analysis, file system analysis, remote login and file viewing/editing.

 

patsystems                                                                                                                               2000 - 2002

technical support engineer

       hired to install, configure and troubleshoot computer networks.

       orchestrated successful installation of windows, sco-unix version 5.x and openvms operating systems.

       evaluated/managed patsystems electronic trading software.

       conducted in-depth troubleshooting of connections to/from commodities markets.

       ensured in-depth configuration of operating system and layered products including tcp/ip networking, kernel management, device management and user environment management design.

       launched successful win2000/nt, 98 and unix environments.

       configured oracle7 server and clients.

 

earlier background

prior to 2000, served as network manager, eppraisals.com; network administrator, olsten of chicago; systems engineer, fuji america corp.; and senior technical analyst, dksystems, inc.  in these assignments, built outstanding expertise in installations, user support, r&d, procurement, contract negotiations, staff supervision, server administration and software conversions.

 

education

upsala college, east orange, nj

bachelor of science, computer science

 

productivity point, chicago, il

certification: ms windows nt 4.0 core technologies

 

microhard technology, chicago, il

certification: netware 3.12 and 4.1