yyyyyy x. yyyyyy

country of citizenship: united states

 

 

core competencies
 

operations management, program management, project management, business administration, business development, consulting, business analysis, market research/analysis, operational/ organizational structuring, business plan development, policy/procedure development, proposals/presentations, strategic marketing, advertising, public relations, promotion, budgeting, financial analysis, cost controls, general accounting/bookkeeping, inventory control, procurement, distribution/supply chain management, logistics, human resources, hiring, training, supervision, team building, scheduling, customer service, report production, quality assurance, regulatory compliance, interpersonal relations, communications, research, statistical/data analysis, decision making, needs assessment, problem solving, strategic planning, leadership, computers/technology

 

experience

10/2009-present

aks cleaners dry cleaning

lorton, va

supervisor: abdul ado; phone: xxx-xxx-xxxx; contact: yes

salary: n/a-volunteer

hours per week: n/a-varied, volunteer

business consultant

contributing sharp business acumen toward actively analyzing, consulting in and providing recommendations and strategies for optimal operational and financial performance of new business start-up on ongoing part-time basis. conducted extensive independent research of dry cleaning business to ensure comprehensive understanding of industry, trends, consumer demand, target markets, etc.; additionally performed  research/analysis of equipment/supply costs and pricing structures to ensure competitive pricing and boost bottom-line profitability.  resourcefully developed worksheets and questionnaire to support consultations with owner in assessing and identifying business needs.  integrated owner concerns with personal recommendations to establish short, mid and long-term goals. have been instrumental in taking prior business from operating in red to restructured company profitability within 6 month-time frame, achieving 25% business increase.  reviewed financials and sales figures to determine opportunities for cost reductions and revenue growth.

developed and introduced innovative marketing/advertising strategies, using multi-media and multi-venue tactics ranging from brochures, cards, specials, and door-to-door marketing to branding company using logo in outdoor signage both in front of store as well as along neighboring streets; aggressive marketing, advertising and promotional initiatives generated substantial business growth and boosted competitive market leveraging.  further defined strategies for expanding market penetration through b2b marketing as well as internet via company website, yellow book advertising, social networks, etc.

identified unique measures for building customer relations and loyalty, from interior design and signage to complementary beverages and client-driven store hours.  developed client-focused store and customer complaint resolution policies, with focus on retaining existing customers as well as generating new business. created and established employee hiring, training, evaluation, and corrective action policies/procedures.  developed plans for facility expansion/development. additionally created and implemented contingency emergency and security plans.

 

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02/10-07/10

mister kleen maintenance company

alexandria, va

supervisor: nancy mcclean; phone: 703-719-6900; contact: yes

salary: $46,500/annual

hours per week: 40

assistant project manager

in recognition of dynamic performance, hired from temporary staff position to assistant project manager, reporting directly to area manager on high-security government agency facility development/maintenance accounts and assuming labor/supply cost control responsibilities in line with budgetary guidelines. actively consulted, collaborated and liaised with government representatives, facility development management team, internal staff, building escorts, and maintenance workers in driving projects and achieving objectives. 

contributed sharp leadership skills toward effectively hiring,  training, coordinating and supervising 7 night shift staff at dulles discovery compound as sole company/senior management representative to client; assumed additional responsibility for 7 new direct reports responsible for new building cleaning/upkeep.  diligently managed employee time sheets and  bi-weekly payroll distribution as well as maintained employee status forms, such as time off and write ups, and handled terminations. reported to area manager on all employee related issues and maintained detailed supporting logs/documentation. further oversaw temporary badging of building escorts and new employees in support of high-security requirements.

routinely interfaced with facilities development management team on daily basis as well as participated in weekly meetings, addressing project/contract issues ranging from change orders, daily/weekly/monthly schedules, staffing, and inspections to standards/procedural  compliance and secured building escort coordination.  held full-scope accountability for daily routine, bi-monthly special maintenance and annual upkeep matrix administration, including equipment/supplies coordination, quality assurance and area security/end-of-shift closings. relied upon as primary government liaison to serve as first point of contact to government representative in responding to service calls/requests and efficiently managed all supporting paperwork for signature and work assignment. consistently ensured delivery of world-class customer service vital to account retention and business development.

actively participated in off-site events, including trade shows and seminars, focused on wide areas of facilities maintenance, including cutting-edge equipment and technology as well as optimal maintenance strategies and procedures. collaborated with executive and senior management team in planning and facilitating opening ceremony, with high-profile guests in attendance; awarded medal for contributions in achieving project timelines and objectives.  capitalized on opportunity to attend presentations on health care and sexual harassment issues and took initiative to hold personal accountability for managing technical multimedia issues and computer setup.

 

09/09-01/10

mike's american grill

0000 xxxxxx xxxx , xxxx , xxxxx 00000-2629

supervisor: mike rainey; phone: (703) 644-7100; contact: yes

salary: $25k annual

hours per week: 40

dining room supervisor/server/food expeditor
rapidly promoted to steer dining room operations of $10m annual profit, top-performing restaurant, with responsibilities spanning overseeing/guiding servers, addressing and resolving guest issues and working in kitchen to manage quality, health/sanitation compliance and timely order expediting. actively collaborated with downstairs kitchen and prep area to maintain optimal food inventory levels. in earlier position as server, efficiently planned, coordinated and managed high-volume workflow to ensure delivery of quality customer service in a fast-paced, time-sensitive teamwork environment.

consistently maximized customer satisfaction through courteous service and solutions-focused problem solving; recognized with 10 commendations for superior service within 3-month period, resulting in quick promotion to dining room supervisor.

 

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07/08-09/0000 xxxxxx xxxx , xxxx , xxxxx 00000
supervisor: marcos javier; phone: 703-717-0690; contact: yes

salary:

hours per week:
server
strategically increased customer loyalty by creating and implementing an innovative in-store guest reward program.  boosted market presence through collaborative development of internet presence using facebook and related media venues.  key player in campaigning for and launching karaoke night to further expand market presence and revenue channels.

actively contributed to all areas of restaurant operations including office, kitchen and bar.  in office capacity, demonstrated sharp business acumen and administrative skills in managing bills, schedules, sales and related reporting, and e-communications.

assisted management with overall cash balances and employee cash outs.  delivered effective new hire training programs using company standardized test and monitored performance.

earned gold star for signing up highest volume for guest reward program over 1-month timeframe.  recognized as top seller for routinely generating over $1k in daily sales.  earned 10 commendations for superior performance over course of 2 years a result of dynamic customer service skills. received commendations for role in positioning restaurant as most improved location district-wide, 4^th quarter.

01/08-06/08

circuit city
colonial heights, va

supervisor: n/a; phone: n/a; contact: n/a

salary:

hours per week:
customer service associate
successfully built and led a high-performance team of sales associates and customer service representatives.  strategically forecasted and administered budgets to maximize use of resources, contain costs and boost bottom-line profits.  proficiently managed inventory and order scheduling.

applied sharp analytical and problem solving skills toward arbitrating claims and complaints for optimal solutions.  drove opening and closing of daily in-store cash flow operations.

ensured compliance with company standards, leading to positive customer referrals and recognition with associate of the month award.  instrumental role in increasing overall quarterly sales by 15%. 

dates

learning resource center
1 hayden drive

petersburg, va

supervisor: marcia james; phone: 804-524-5397; contact: yes
salary: $15k annual

hours per week: 40

lab technician
served as university media and broadcasting department liaison, with responsibilities including efficiently supervising equipment and maintaining computer labs.  proficiently evaluated, facilitated and monitored computer repair, system and network troubleshooting, wireless implementation, and data backup and restoration service calls.  effectively installed/configured computers and printers servicing over 5k users.

concurrently planned, coordinated and scheduled events.  additionally collaborated in creating campus-wide print advertisements and banners.

 

 

 

 

 

philip davis                                                                                                                                page 4 of 5

06/2006-08/0000 xxxxxx xxxx , xxxx , xxxxx 00000

supervisor: arthur jones; phone: n/a; contact: yes

salary: $20k annual

hours per week:
local director

directed 18+ counselors in facilitating broad programs and activities spanning fun and fitness, indoor and outdoor games, team sports, nature, crafts, storytelling, sports festivals, talent shows, and supervised play sessions.  applied sharp project management skills toward planning daily lunches with county employees as well as creating daily plans and scheduling/coordinating field trips. commended for dynamic performance in mediating situations with children and parents as well as productively interfacing with area directors and county staff.

 

dates
mount vernon youth athletic association
mount vernon, va 22121-0116

supervisor: kenneth johnson: phone: 703-666-9059; contact: yes
salary: volunteer

hours per week: 25
volunteer head basketball coach
excelled in coaching youth basketball, taking team to winning season through innovative practice routines and motivating leadership.  counseled adolescents in personal issues and actively promoted strong work ethic both in sports and academics.  efficiently coordinated game and practices schedules.  routinely communicated with area directors both in person and via email to collaborate in meeting objectives.  effectively maintained accurate, detailed player records.

  
09/03-12/0000 xxxxxx xxxx , xxxx , xxxxx 00000
supervisor: adriene johnson; phone: 703-765-3434; contact: yes

salary: $30k annual

hours per week:

customer service representative/courtesy clerk
earned multiple compensation increases and opportunity to maintain seasonal work concurrent with academic pursuits in response to talent for effectively responding to and meeting customer needs; promoted to customer service representative.  participated in daily management meetings to identify strategies for boosting customer satisfaction.  efficiently maintained in-store inventory and merchandising. 

proficiently processed money orders, lottery tickets and returns as well as purchases/checkout.  consistently ensured compliance with general store maintenance and health and hazardous material handling standards. commended for taking initiative to partner with local community activist in recycling unused bread and produce to feed over 100 elderly and homeless community members.

 
01/03-09/0000 xxxxxx xxxx , xxxx , xxxxx 00000
supervisor: joe mills; phone: 703-765-5518; contact: yes

salary: $18k annual

hours per week: 40

manager
entrusted with independently driving full-scope store operations, from sales, order processing and customer service to cash flows and credit card transactions; serviced hundred of accounts weekly.

philip davis                                                                                                                                page 5 of 5

education

 

virginia state university
petersburg, virginia us
bachelor's degree

earned: 5/2008
major: management
minor: marketing

key coursework: introduction to information systems; principles of marketing; international marketing; services marketing; strategic marketing; promotion management; marketing channels and physical distribution management; marketing research; product and price management; advertising; consumer behavior; organization and management; introductory accounting 1/11; legal environment of business; 

memberships: accounting club, marketing club, mass communications club, biology club

technical skills

 

windows apps; ms office suite; powerpoint; web design; facebook; twitter; linkedin; office equipment

volunteer activities

 

weekly volunteer, food distribution-united way; 2009-present

library assistant, administrative support; 2008

additional data

 

resourcefully funded college education with diverse entrepreneurial ventures including recycling textbooks online to major publishers.  successfully assisted students in securing recycled textbooks at reduced rates and resourcefully re-purchased at end of semester for future resale.  created advertisements and business cards to drive market penetration.  researched and sourced online textbook buyers as well as sellers to drive business. took business online, via facebook, to support rapid business growth and incorporated text message and voicemail tools for enhanced performance.  successfully turned 33% revenue against expenses with a small $1k personal operating budget.

 

additionally offered business proposal/marketing materials development and evaluation services to small joint ventures.  actively attended small business meetings to assess financial and operational performance and developed recommendations for improved results.  created dynamic powerpoint presentations targeted toward family business startups.  effectively wrote several government grant proposals encompassing cost/benefit analysis, business requirements and sales curves.