yyyyyy x. yyyyyy

 

dynamic, articulate and results-focused operations executive eager to contribute expertise in business development, operations, administrative management, p&l/fiscal administration and team leadership toward collaborating with a progressive organization in maximizing bottom-line performance.   deep understanding of leading strategic planning, staff development and client relations strategies for operations in the healthcare industry.  track record of developing tactical growth plans that quickly impact revenue and profitability results.

 

core competencies

 

   persuasive and effective communicator

   build internal and external alliances

   continuous improvement/qa management

   program development/project management

   staff development/performance management

   hire/train high performance teams

   business analysis and process improvement

   drive operations/support business goals

   natural leadership ability

   fiscal accountability/p&l management

   organized and detail oriented

   define key performance indicators

 

 

2003 to present:  blende dental group,  san francisco, ca - practice manager                                                                      

   lead day to day operations management, fiscal accountability, human resources, marketing and client relations strategies for the larges non-institutional dental practice in san francisco.

   direct continuous process improvement, client retention and performance management initiatives; deliver immediate and impressive results, growing annual revenues from $2.34m to $3.15m within just one year.

   introduce credit policies to address and resolve outstanding receivables issues; implement strict financial controls to decrease expenses by 15% and increase profitability by 197%.

   develop critical infrastructure, polices, procedures and performance expectations; create complex financial models, cash flow analysis and sales forecasts to optimize positioning and understand revenue potential.

   champion the development of tactical advertising, media and pr relations programs to drive market penetration and increase brand awareness; led selection processes for vendor to design website, author marketing materials, email newsletters, website content and brochures

   ghostwrite articles published in exceptional parent magazine and the alzheimer's association newsletter; develop key relationships with media representatives and secure publication of  articles about the practice published in the san francisco chronicle, the marin ij, the contra costa times, and the san francisco business times. 

   increase new patient results from 33 to 55 per month through innovating marketing and advertising campaigns; support seo strategies to increase website presence, participate in industry conferences, attend local networking events and apply dynamic public speaking skills in presenting relevant information to professional groups.

   introduce new crm system to streamline business tracking and identify areas of opportunity; directly impact client retention and monitor patient life-cycle metrics.

   lead all human resources functions; identify, interview, hire and train a high performance team, administer compensation and benefits programs, introduce 401k program, and lead performance management strategies to optimize business outcomes.

 

 

yyyyyy x. yyyyyy

 

2000 to 2003:  care rehab and orthopedic products, inc.,  mclean, va - office manager                               

   provided office management leadership and oversight for a staff of 8 tasked with supporting 20 fields sales representatives.

   maintained accountability for customer service, billing and staff development initiatives; created standardized operations policies to enhance work flow and provide continuity among internal processes, leader to greater efficiencies and accountably.

   recruited, hired and managed staff; conducted in-depth on the job training to enhance performance outcomes, and ensured complete compliance with all regulatory requirements governing business practices.

   reviewed and approved claims processed by medical billers; addressed and resolved escalated billing issues and complex appeals, and interacted with insurance companies and legal representatives to settle accounts.

 

2000 to 2009:  the joint commission - accreditation of healthcare organizations - contractor

   provided independent consulting services for the eye surgery center; adhered to joint commission survey, and created report that cleared type 1 recommendations.

   created environment of care report; improved information collection and evaluation system (ices) processes to enhance reporting activities.

   conducted comprehensive failure mode effects analysis (fmea)  and reviewed joint commission standards and authored new policies and processes to ensure compliance; focused on quality  assurance improvement s

 

additional related positions

 

1998 to 2000:  the eye surgery center, silver spring, md - registered nurse, joint commission coordinator

1997 to 1998:  washington adventist hospital, takoma park, md - staff nurse, coronary care unit   

1996 to 1997:  the sarah a. reed retirement center, erie, pa  - nursing assistant       

 

education

 

edinboro university of pa,  edinboro, pa - bachelor of science, nursing with a psychology minor.

current california registered nurse (rn) license # 621227

2007:  wharton business school -   essentials of management certificate (2 week course)       

 

 

 

 

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

date

 

hiring manager s name

title

company name

street address

city, state zip

 

dear hiring manager:

 

during my comprehensive career as a business operations management professional, i have gained considerable technology integration, staff development and general management experience. i have improved operations through the implementation of strict performance measurement metrics and have been recognized and rewarded for my dedication to providing visionary leadership, process improvement and cost containment guidance leading to significant increases in revenue results and profitability.  this along with my expertise in strategic planning and budget management makes me an ideal candidate for your organization in the position of <position here>.   

 

i have gained a reputation as a consummate professional with concise attention to detail and exceptional organizational skills.  i have an excellent track record of planning and executing marketing plans and facilitating cost containment strategies.  i am sincerely dedicated to driving optimized growth, revenue and profitability results, and know that my ability to drive brand awareness and grow market share will fit in with your needs.

 

according to the job description for <position here>, you are seeking someone with the ability to <choose something from the job description here>.  i am well versed in <specific here> and know that i could be an integral member of your team.

 

i would like to be considered for a position with <organization here> in which someone of my background could make a contribution. i will contact you soon to arrange for an interview. should you require any additional information, i can be contacted at the phone numbers listed above.

 

sincerely,