career objective                              

results-driven leader eager to contribute strong management, business development, customer service, and team building skills toward actively supporting the employer in optimizing performance

profile                                                

ø  offer numerous  years of progressive experience in sales, customer service, and operational management, with expertise in diverse arenas

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction, retention, and referrals; manage key accounts, develop niche markets, and administer major contracts resulting in high-revenue transactions

ø  effectively identify and capitalize on opportunities to penetrate and develop highly competitive markets; proactively monitor trends and developments, including competitive services and marketing activities

ø  develop accurate forecasts and business plans in line with individual store needs; compile and analyze complex data to generate performance reports

ø  prepare and deliver winning sales presentations, offer knowledgeable customer assistance, and provide recommendations on additional products and services

ø  solid record of recruiting, training, and leading top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  motivated team player equally effective in independent and collaborative environments

 

~ key achievements ~

• lead account management efforts throughout utah, idaho, nevada, and wyoming; provide excellent customer service, train and supervise support team, oversee equipment maintenance, and ensure that strict coinstar / national entertainment network corporate standards are upheld
• capitalized on opportunities to maximize inside sales opportunities by efficiently managing time and promptly following up on leads; developed key business partnerships to expand client base as a senior mortgage consultant
• in recognition of outstanding performance, steadily progressed within verizon wireless to attain managerial position; additionally entrusted with oversight of multiple locations during key transitional period
• successfully led team of up to 30 employees in consistently surpassing sales goals at verizon wireless; ranked as #1 producing location in desert mountain region and named to leaders club for selling 285% to personal goal

professional experience                

senior team leader, coinstar / national entertainment network                                                             2008 c present

 

senior mortgage consultant, zlending                                                                                                 2006 c present

 

manager, retail sales, verizon wireless                                                                                                2000 c 2006

 

educator, glendale high school district                                                                                                1999 c 2000

sales coordinator, elephantz greeting cards                                                                                        1997 c 1998

 

publications assistant, autoliv                                                                                                             1994 c 1996

 

~ community activity ~

vice president and baseball coach, community little league baseball league
two year missionary service
local boy scout leader

education                                           

bachelor of science in print / broadcast journalism, utah state university                                           1994