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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
homexxx-xxx-xxxx
cell xxx-xxx-xxxx
abc@xyz.com
career objective
proactive manager with expertise in retail and restaurant operations eager to contribute talents toward supporting a progressive organization in maximizing operational and revenue performance
profile
ø offering numerous years of outstanding management performance in customer-focused, service-oriented industries; comprehensive experience in steering all areas of operations, from hr, p&l/budgeting, accounting/payroll, lease negotiations, and corporate compliance to warehousing, sales, marketing and customer service
ø excel in recruiting, training, developing, and leading high-performance teams
ø effectively define and implement targeted action plans to drive business growth, expand revenue channels and optimize competitive market leveraging
ø expertly develop results-focused programs, policies, procedures, and processes to boost productivity, efficiency, quality, and profitability
accomplishments
have successfully steered staffing and operations for as many as 70+ retail locations.
traveled onsite to more than 40 stores training staff members at staples, office depot, officemax, bj s, and best buy on latest epson and microsoft products.
spearheaded strategic promotional partnerships with shoprite to drive revenue growth.
dramatically improved revenues for organizations, including kitchen magic, inc., which experienced more than 100% increase during 4-year period.
formulated training and lead generation programs including weekly conference calls and quarterly meetings that remain in current practice at kitchen, magic, inc.
prior progressive career in managing profitable independent, chain and resort restaurants.
professional experience
let s face it remodeling, llc ~ mark four / home remodeler s group 2007 to present
director (2008 to present)
sales representative (2007 to 2008)
oversee all aspects of entrepreneurial remodeling organization, including supervision of four staff members and three subcontractors as well as marketing, lead generation, sales, human resources, a/r and a/p, and payroll.
deliver in-home presentations and close on kitchen, bathroom, gutter, and other home improvement product sales; achieved 45% closing ratio.
kitchen magic, inc. ~ mosaic (formerly tmg) 2003 to 2007
director of field marketing (2003 to 2007)
merchandising / marketing (2001 to 2003)
managed and staffed more than 70 retail locations and supported over 400 annual events.
assessed leasing terms for all properties and enforced compliance with company and regulatory policies and procedures.
successfully executed state-of-the-art call center system (ser) and organized marketing campaigns.
ensured field representatives were motivated and updated on all products and changes through weekly conference calls.
everything halloween ~ festive foods / christmas shoppe 1991 to 2003
regional / warehouse manager (1996 to 2003)
regional manager (1991 to 1996)
administered strategic initiatives throughout 12 halloween- and 40 christmas-themed stores for retailers specializing in costumes, accessories, decorations, and gourmet food.
coordinated all staff and management hiring and training functions and instilled culture of continuous improvement and putting the customer first .
monitored and augmented all workflow processes to optimize productivity and efficiency levels while adhering strictly to companywide policies and procedures.
achieved all p&l targets while managing district budget, overtime, payroll, and team expenses.
reviewed performance metrics for each district utilizing operational reports and developed actions and accountabilities for new and existing projects within region to generate sales and impact margin.
** *** **
prior roles as director, restaurant manager, restaurant assistant manager, front desk, and account representative for companies within restaurant, hospitality, home show space, and fragrance industries.
education &
credentials
associate of arts degree; northeastern bible college-essex fells, nj
technical proficiencies:
software: microsoft office (word, excel, powerpoint, outlook, access), internet explorer
platforms: microsoft windows
programming: xsql database, scripting
hardware: desktop and laptop computers, laser jet printers, fax servers & machines
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
homexxx-xxx-xxxx
cell xxx-xxx-xxxx
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a (insert actual title of target position) capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include numerous years of success in steering full-scope business operations. i am proficient in building high-performance teams, strategically driving business growth, controlling costs, boosting bottom-line profits, and ensuring delivery of world-class customer service. over the course of my career i have simultaneously staffed and overseen operations of 70+ stores, defined and implemented policies, procedures and programs adopted as standards by employers, managed multi-million dollars in revenue, and built a solid track record as a performance-driven leader. . my customer-focused, service-oriented approach has solidified many lucrative, long-term business relationships and strategic partnerships vital to succeeding in highly competitive markets.
as an employee, you will find me to be a driven team player prepared to deliver both immediate and long-term results and committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your operations, and look forward to interviewing with you in the near future.
sincerely,
patrick lembo
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