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yyyyyy x. yyyyyy

903 linden drive, apt. 16 ◊ holman, xxxxxx xxxxxx

xxx-xxx-xxxx ◊ abc@xyz.com

 

◊ dynamic communicator ◊ customer service professional ◊ employee development ◊

driven customer service professional seeking a challenging position where expertise in client communication, product support, and technical services xxxxxxll prove instrumental to company success.

career profile

 

  • a results-oriented customer service professional xxxxxxth experience in technical, sales and client support capacities.
  • in-depth expertise in the installation and troubleshooting of a xxxxxxde variety of technical systems.
  • track record for diagnosing complex problems and consistently delivering effective solutions.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer and client services interaction both in person and via telephone.
  • adept at blending strong decision-making abilities xxxxxxth outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along xxxxxxth exceptional written and verbal communication skills, to customer service environment.
  • dynamic communication, presentation, negotiation and relationship management skills.
  • proven ability to lead and motivate team members to ensure success.

professional experience

 

wal-mart                                                                                                                                1996-present

customer service specialist/cashier

  • consistently ensure delivery of quality customer service vital to sustaining and groxxxxxxng company business.
  • successfully assist clients in the purchasing and bagging of products, gift receipts and gas cards.
  • utilize exceptional cashier skills in providing accurate cash management and efficient purchasing services.

 

medical leave                                                                                                                             1994-1995


encore systems                                                                                                                            1992-1993

installer/trainer

  • effectively trained and developed staff in software and hardware installation and actively collaborated in human resource operation functions such as performance and providing guidance/mentoring.
  • proficiently handled installation, troubleshooting, and customer service for encore software systems.

 

covia corporation                                                                                                                      1988-1992

technical support consultant

  • successfully provided travel agents and various agencies xxxxxxth technical support consultations.
  • responsible for effectively formatting and troubleshooting apollo computer software.

 

united airlines                                                                                                                                    1988
reservation sales associate

  • efficiently placed reservations on behalf of clientele and provided information for all travel inquiries.

education

 

western technical college lacrosse, xxxxxx                                                                                   1995-1987

associates degree in business administration

 

 

 

yyyyyy x. yyyyyy

903 linden drive, apt. 16 ◊ holman, xxxxxx xxxxxx

xxx-xxx-xxxx ◊ abc@xyz.com

 

◊ dynamic communicator ◊ customer service professional ◊ employee development ◊

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date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a customer service capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include experience in client services, technical support and product education. an examination of my credentials xxxxxxll confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate xxxxxxthin a strict conduct of professionalism and integrity xxxxxxth my clientele. to complement this background, i offer dynamic communication and relationship management skills.

 

as an employee, you xxxxxxll find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviexxxxxxng xxxxxxth you in the near future.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

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