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yyyyyy x. yyyyyy
903 linden drive, apt. 16 ◊ holman, xxxxxx xxxxxx
xxx-xxx-xxxx ◊ abc@xyz.com
◊ dynamic communicator ◊ customer service professional ◊ employee development ◊
driven customer service professional seeking a challenging position where expertise in client communication, product support, and technical services xxxxxxll prove instrumental to company success.
career profile
- a results-oriented customer service professional xxxxxxth experience in technical, sales and client support capacities.
- in-depth expertise in the installation and troubleshooting of a xxxxxxde variety of technical systems.
- track record for diagnosing complex problems and consistently delivering effective solutions.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer and client services interaction both in person and via telephone.
- adept at blending strong decision-making abilities xxxxxxth outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along xxxxxxth exceptional written and verbal communication skills, to customer service environment.
- dynamic communication, presentation, negotiation and relationship management skills.
- proven ability to lead and motivate team members to ensure success.
professional experience
wal-mart 1996-present
customer service specialist/cashier
- consistently ensure delivery of quality customer service vital to sustaining and groxxxxxxng company business.
- successfully assist clients in the purchasing and bagging of products, gift receipts and gas cards.
- utilize exceptional cashier skills in providing accurate cash management and efficient purchasing services.
medical leave 1994-1995
encore systems
1992-1993
installer/trainer
- effectively trained and developed staff in software and hardware installation and actively collaborated in human resource operation functions such as performance and providing guidance/mentoring.
- proficiently handled installation, troubleshooting, and customer service for encore software systems.
covia corporation 1988-1992
technical support consultant
- successfully provided travel agents and various agencies xxxxxxth technical support consultations.
- responsible for effectively formatting and troubleshooting apollo computer software.
united airlines
1988
reservation sales associate
- efficiently placed reservations on behalf of clientele and provided information for all travel inquiries.
education
western technical college lacrosse, xxxxxx 1995-1987
associates degree in business administration
yyyyyy x. yyyyyy
903 linden drive, apt. 16 ◊ holman, xxxxxx xxxxxx
xxx-xxx-xxxx ◊ abc@xyz.com
◊ dynamic communicator ◊ customer service professional ◊ employee development ◊
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a customer service capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include experience in client services, technical support and product education. an examination of my credentials xxxxxxll confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate xxxxxxthin a strict conduct of professionalism and integrity xxxxxxth my clientele. to complement this background, i offer dynamic communication and relationship management skills.
as an employee, you xxxxxxll find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your firm, and look forward to interviexxxxxxng xxxxxxth you in the near future.
sincerely,
yyyyyy x. yyyyyy
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