Results-driven Business Professional with dynamic customer relation, business development, team building, project management, and administrative skills eager to contribute to the success of a progressive organization.

 

Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in medical and dental terminology, information management, effective customer service methodologies, sales and marketing processes, conflict management and effective communication techniques, research and data analysis, and strategic planning.

Ø  Demonstrate sharp business acumen; successfully owned and operated retail samples outlet, with full accountability for broad-scope operations as well as product exposure to multiple demographic bases.

Ø  Comprehensive understanding of the sales and marketing arena due to advanced practical and academic training. 

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Consistently focus on ensuring development of high-standard sales and marketing protocols. 

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

 

 

 

 

 

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Capable of in-depth research and data analysis with the purpose of improving customer edification and comprehension of different products and services.

Ø  Enhance operational efficiencies by effectively delivering new-hire training in broad range of sales, ordering and customer relationship management software/systems.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner.   

Ø  Increase customer loyalty and retention by establishing meaningful outreach programs.

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Stay abreast of most up-to-date research and data in order to offer most viable services to client base. 

Ø  Provide team and staff support and mentoring whenever necessary.

Ø  Resolve issues quickly through careful data analysis including technical and functional information.

Ø  Actively collaborate with multidisciplinary teams and departmental resources to optimize training efficacy.

 

 

 

 

 

 

 

Environmental Services / Parks and Recreations Dept, City of Corpus Christi, TX               2007-2008

  Primary responsibilities included comprehensive oversight related direct assistance to the Program Director regarding research and data collection utilized to improve efficiencies. Updated and edited the department s standard operating procedures manual(s) for environmental programs and operations. Evaluated and updated storm water operational and safety procedures implementing new methods to manage the department s safety equipment. Storm Water Standard Operating Procedures, Confined Space Entry, Wet/Dry Weather Monitoring, and Compliance Fact Sheets.

 

Graduate Studies, Texas A&M                                                                                                   2002-2009

 

  Undergraduate/Graduate Studies

  Post Graduate Work-Environmental Studies-State and Federal Environmental Laws -Regulations, and Geographic Science Information (GIS)

 

Public Relations Specialist, Institute of American Indian Arts                                                  2000-2002

  Primary responsibilities included development of various presentations for the Native American Rights Fund, National Conferences, as well as Native American Graves Protection Association.  Additionally, designed curricula for 400 series of NAGPRA and repatriation initiatives.   

 

Sales Specialist, Korinsky s Fine Art Gallery                                                                              1998-2001

 

  Primary responsibilities included making recommendations regarding major purchases and expenditures as well as comprehensive development related to specifications for products, pricing structure, and needed client services.  Specific functions and accomplishments included;

  Developed and evaluated plans, criteria, etc. for a variety of projects and marketing programs. Prepared and reviewed reports as part of the process of monitoring performance results;

  Managed corporate accounts, contractors, and worked with private collectors. Gallery liaison for corporate accounts and artists;

  Produced exhibits, performed installation and developed new contacts for artist, clients, and manufactures. Top producer in sales of reverse paintings on glass, fine jewelry and various objects of arts;

  Restructured accounting practices, inventory control and instituted human resource policies. Reconciled inventory errors of $100,000 reduced the deficit by $90,000 in 30 days.

 

Program Director, Holland Riding School                                                                                 1998-2002

 

  Primary responsibilities included inclusive supervision and oversight of training programs as well as management of operational protocols on a day-to-day basis.  

 

Owner / Operator, Holland C Wholesales and Marketing Firm                                                   1991-1998

 

  Primary responsibilities included comprehensive management and oversight related to retail outlet operations with multiple site locations.  Specific functions and accomplishments included;

  Supervised 1 fulltime administrative assistant, 4 sales assistants, and 6-10 seasonal associates;

  Prepared time sheets, employee selection, training, evaluation and dismissal;

  Supervised and monitored the planning, development and evaluation of assignment execution, implementation of campaigns, and employee productivity;

  Developed and managed finances, accounts, inventory, and contracts;

  Coordinated external programs, marketing plans, and public relation campaigns;

  Prepared and presented both oral and written proposals to current and prospective clients.

 

 

n Ph.D. C Public Management and Leadership (Pending), Walden University  

n Masters C Public Administration, Texas A&M University

n Bachelors C Communications and Public Relations, Texas A&M University

n Associates C Museum Studies, Institute of American Indian Arts