~ cross-functional team leader • expert in training top-performing staff • workflow prioritization specialist ~

 

customer-focused leader eager to contribute proven retail and restaurant management experience, along with solid team building, training / development, and expense control skills, toward maximizing an employer s bottom-line.

profile

 

         offer over 13 years of progressive, cross-functional experience in high-volume retail and restaurant management roles to include success within multiple sales, expense control, team building, training / development, and customer service capacities.

         expert at building top-performing teams by providing quality staff recruitment and delivering dynamic training / development programs instrumental in encouraging low turnover rates, high levels of company loyalty, and exceptional customer service.

         empower associates to make decisions to reflect positively on business productivity and corporate well-being.

         holds b.s. in business management from hampton university.

 

~ key professional accomplishments ~

 

the kroger company

ø achieved the company s competitive zero lost time accident performance award for 2008.

ø recognized for attaining record storewide sales increases two separate weeks in 2007.

 

professional synopsis

 

 

         applied dynamic leadership abilities toward directing all business operations to include staffing, expense control, and site maintenance in coordination with corporate objectives, as well as advising executive personnel of competitor ads, promotions, and store openings.

         maximized gross profits and organizational efficiency by facilitating the solid management of sales data, proper receipt of storewide merchandise, and effective implementation of all programs to eliminate pilferage.

         drove business growth by actively recruiting and managing top-performing team members, along with implementing effective training / development programs to guarantee consistency within store operations among all personnel.

         contributed solid interpersonal relations skills instrumental in conducting valuable employee meetings and individualized merit reviews designed to facilitate productive team building, improve communication measures, and encourage useful staff feedback.

         expertly introduced innovative new products, maintained optimal merchandising standards, and increased companywide market share.

         adhered to all company policies / procedures and government regulations as related to efficient store operations.

         liaised among local union representatives, along with discussing and resolving matters of conflict with human resources departments.

 

 

         strategically steered fast food restaurant operations by proficiently complying with all operational policies / procedures; cost-effectively hiring, scheduling, and managing employees to attain reduced labor costs; and consistently maintaining a clean working environment.

         performed cash handling and bank deposits to include ensuring the proper documentation of values through consistent recordkeeping.

         demonstrated strong analytical talents toward monitoring product /supplies inventories and adjusting levels and discrepancies.

 

 

         achieved advantageous accident and life insurance policy sales through targeted marketing efforts, along with utilizing proven prospecting and presentation proficiencies to actively boost company revenue within key territories.

         collected weekly, monthly, and semi-annual premiums of diverse policies to ensure seamless billing processes at all times.

 

~ additional professional roles held prior to 1996 ~

 

education

 

bachelor of science in business management                                                                                                              hampton university

 

~ cross-functional team leader • expert in training top-performing staff • workflow prioritization specialist ~

 

 

 

 

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dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am eager to offer over 13 years of combined retail / restaurant management and sales experience, along with solid expense control, team building, training / development, and customer service talents, toward maximizing your company s productivity.  i can demonstrate skill in building top-performing teams by providing quality staff recruitment and delivering dynamic training / development programs instrumental in encouraging low turnover rates, high levels of company loyalty, and exceptional customer service.

 

to compliment my professional background and the attainment of your goals, please note that i hold a b.s. in business management from hampton university.

 

most recently, as a store manager with the kroger company, i applied my dynamic leadership abilities toward directing all store operations to include staffing, expense control, and site maintenance in coordination with key corporate objectives.  i also expertly introduced innovative new products, maintained optimal merchandising standards, and increased companywide market share.  within this role, i achieved the company s competitive zero lost time accident performance award for 2008.  i was also recognized for attaining record storewide sales increases two separate weeks in 2007.  as this is just a sampling of my experience, please kindly refer to my enclosed resume for a comprehensive account of my employment background.

 

you will find me to be a customer-focused leader who empowers associates to make decisions to reflect positively on business productivity and corporate well-being.  in addition, i am able to effectively interface with all industry representatives through to executive level.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy