Dedicated IT Management Professional eager to contribute exceptional personnel leadership, technical troubleshooting, and  project management expertise toward supporting a dynamic employer in optimizing performance and productivity.

 

 

         Substantial technical background with solid experience in a broad range of IT arenas such as project management, consulting, technical support, hardware/software upgrades, network administration, systems engineering, and SLA (service-level agreement) management.

         Adept at network and system performance tuning and applying disaster recovery strategies and contingency plans to safeguard vital information.

         Meticulously achieve and maintain unparalleled responsiveness to critical business needs, ensuring first-rate customer satisfaction through seamless communication and cooperation.

         Exemplary capabilities in scrutinizing, diagnosing and rectifying complex technical errors and issues.

         Excel at installing, configuring, and maintaining hardware, software, and peripherals, deploying comprehensive and effective technology solutions, and driving sales of IT products and services.

         Considerable strengths in directing daily business operations, creating staff schedules, managing and supervising technicians, and arranging training and certification process for technical staff.

 

 

Info Advantage, Inc., Rochester, NY, 2001 to Present                        

Manager of Technical Services

         Promoted from roles as Network Technician and Systems Engineer to current management position based on exceptional leadership performance, technical acumen, work ethic, and contributions.

         Provide critical troubleshooting expertise, technical support, and consultative guidance to clients requiring innovative, robust and cutting-edge IT solutions and products.

• Direct, schedule, evaluate, mentor and manage several technicians and engineers in providing top-notch technical services to clients in a wide range of industries.
• Play an integral role in staffing and hiring activities to maintain balanced workload while ensuring stringent compliance with labor budget.
• Oversee training/development and IT certification needs of engineering team and coordinate educational programs in support of continuous development.

 

LeChase Data Telecom Services, LLP, Rochester, NY, 2000 to 2001

Network Engineer                    

         Proficiently managed daily administration, support and upgrades for company network.

         Configured, monitored and maintained networks for 20+ key customers, continually designing and building new networks and servers for existing customers and new accounts.

         Collaborated with account managers to drive sales growth and deliver prompt and knowledgeable service to existing clientele.

 

Continued

 

 

 

 

 

Prior Background:

 

Hardware Lead Representative

CompUSA, Inc.,  Rochester, NY, 1996 to 1999

 

Electronics Department Supervisor

OfficeMax Inc., Rochester, NY, 1993 to 1996

 

 

Systems & Hardware: HP, Dell, IBM, Cisco, Linksys, Sonicwall, DLink, Barracuda

Networking: TCP/IP, VPNs, firewalls, remote access, wireless, security, spam filtering

E-mail archiving devices: SSL-VPNs, VLANs

VoIP: Allworx, Avaya, Cisco

Operating Systems: Microsoft (DOS, NT, 2000, 2003 server, 2008 server, XP, 7, etc)

Software & Tools: Exchange Server 2000/2003/2007/2010, Active Directory, VMware VSphere 3.5 and 4, vSphere Center, Microsoft Office, Backup Exec, Symantec Antivirus, Endpoint Protection client and server, Kaspersky antivirus client and server, VPN client software, QuickBooks, Blackberry Server and applications, Activesync and mobile phones

Peripherals: printers, scanning devices, multi-function devices, barcode devices

 

 

Monroe Community College, Rochester, NY

A.S. in Business Administration (in progress)

• Current GPA - 4.0

 

Certifications:

 

A+, Network+, CompTIA 

MCSA 2000 (Messaging), MCSE 2000, MCSA 2000, MCSE 2003

MCITP: Enterprise (in progress)

CCNA and CCENT, Cisco Systems

VCP on VI:3, with vSphere 4 Accreditation, VMware

CSSA 2010, SonicWall

Commonstore E-mail Archiving & Discovery Certificate, IBM

CCA in Presentation Server 4.0 and XenServer 4.0, Citrix