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versatile professional eager to contribute account management expertise as well as strong communication skills and relationship building talents toward actively supporting an organization in maximizing performance.




  • quality-driven, strategic leader noted for championing client needs, driving account sales and building dynamic business relationships.
  • core team member and driver for bottom-line cost containment and profit generation; increased client portfolios by 35%.
  • possess strong field expertise in developing quality business relationships, researching international marketing trends and generating positive market presence.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • consistently generated groundbreaking efficiencies and continuous process improvement to boost bottom-line profitability.
  • dynamic communication, organization, multi-tasking, and relationship management skills.
  • fluent in written and verbal english and spanish.


professional experience

salesperson/relationship management tesa elastics sa                                                2009-present

  • actively manage all account relation operations across the united states and central america, establishing new business and restructuring company accounts.
  • facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.


region vice president for latin america coconut grove bank                                             2007-2008

  • strategically drove all account relation operations, effectively establishing international accounts, generating commercial loans, overseeing dtc settlements, and handling accounting entries.
  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts.


vice president/relationship manager us bank n.a.                                                              2006-2007

  • sharp business acumen and experienced in managing broad scope of operations, from reconciling internal accounts, accounting and managing cash to account relations, analyzing client needs and selling bank products.
  • successfully facilitated productive business relationships in international markets, increasing customer portfolios by 35%.
  • contribute proactive planning, developing, and implementing of sales campaigns and marketing promotions to expand utilization of bank s products and services, including global custody, retail banking, fund management desk, fixed income, and security lending.
  • worked with settlement department in processing dtc settlements, ensuring client satisfaction.


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professional experience, cont.


vice president/relationship manager wachovia bank n.a.                                                   2004-2006

  • responsible for overseeing all accounting entries for internal and client accounts, including settlement, cash and breaks.
  • actively collaborated with the settlement department in handling dtc settlements on behalf of company.
  • successfully managed all account functions, from reconciling client accounts, handling accounting entries and managing cash to developing business relationships and selling bank products.


vice president state street corporation                                                                            2001-2003

  • serving as global relationship manager for latin america and mexico, successfully researching market practices, building business relationships and coordinating seminars across central and south america.
  • strategically analyzed customer needs and submitted products, consistently ensuring maximum service and customer satisfaction.


vice president/senior customer relationship officer deutsche bank                                    2001-2002

  • drove the development of customer relationships across latin america, mexico and europe, while also analyzing regional marketing practices, determining customer needs and coordinating training events.
  • actively pursue new global business relationships throughout latin america, mexico and europe.


vice president/senior customer service officer clearstream banking                                  1997-2001

  • successfully established 24 global custodial relationships in mexico, latin america and central america; monitoring security/cash deposits in excess of 7 billion.
  • oversaw the development and implementation of a project in latin america that consolidated local exchanges.
  • responsible for handling all cash management functions for 38 international currencies.
  • consistently analyzed legal documentation of latin america, mexico and european investors, ensuring accuracy and completeness.
  • capably advised account officers on audit trails and submitted control measures to ensure integrity of documentation.


foreign exchange/claims dept manager bear stearns                                                         1992-1996

  • effectively directed 20-member administrative staff and actively managing fx trade settlements, claims, swap and a project on s.w.i.f.t conversion.


mortgage backed securities allocator salomon brothers, inc.                                             1991-1992

  • responsible for purchasing and selling allocations of fhlmc and fnma, effectively maximizing company profits.


professional education


coursework in accounting and marketing manhattan college


certified mortgage broker

life, health insurance and annuity license

s.w.i.f.t., telex, polaris, globenet, cedcom2000, bloomberg

yyyyyy x. yyyyyy

 0000 xxxxxx xxxx , xxxx , xxxxx 00000

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hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include account management, financial product/service sales, and client relationship development. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, organization, troubleshooting, and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.








julia mendoza

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