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yyyyyy x. yyyyyy

206 marigold avenue ¹ mcallen, tx 78501 ¹ xxx-xxx-xxxx ¹ abc@xyz.com

 

senior level business operations / business development leader

 

dynamic and ambitious senior level executive with a desire to integrate recent masters degree in healthcare administration and 20+ years of experience into a senior level management position with a progressive healthcare organization.  proven ability to drive organizational processes and growth strategies to secure market share and grow revenue streams.  extensive business development and relationship management experience with a track record of identifying key decision makers and securing new strategic partnerships.  reputation as a lead by example manager with a positive outlook and the ability to gain the cooperation of staff and clients at all levels.

 

education

 

masters in healthcare administration (mha) - clarkson college (graduating 12/09)

masters in business administration (mba) finance, university of texas-pan american

bachelor of arts degree, finance - university of texas-pan american

 

professional profile

 

w high-performing operations-management style with expertise in building/optimizing organizational processes, measurement systems, and professional teams to maximize business results.

w skilled strategist who transforms ideas into workable solutions and benchmarks performance against key operational targets/goals.

w drive aggressive marketing strategies to align perception and create distinction among competitors.

w strategic leader with the ability to drive growth and ensure success by gaining cooperation and trust of staff; overcome challenges to meet the needs of the organization.

w produce exceptional results with tenacity, self-confidence, and an ethical character that elicits respect.

w accountable in a high-profile executive role, overcome complex challenges and make high-stakes decisions within fast-paced, high-pressure environment using experience-backed judgment, innovation, strong work ethic and integrity.  

w respected as a motivational, lead-by-example manager, with an open-door management style and proponent of empowerment and accountability.

w ability to engage, excite, mentor and motivate others with a reputation as a fair, gracious and trusted leader.

 

professional history

 

sallie mae, indianapolis, in (2006 to present) c region account executive

w drive sales and marketing initiatives for the sale of student loan guarantee products to educational institutions throughout the state of texas and arkansas.

w gain significant market share by securing cooperation from key leaders and serving as a consultant to educational administrators by assisting them to streamline and standardize financial aid operations; grew business by over 10% throughout the first year.

w oversaw training and development efforts for the sales team in the state of texas, monitored performance and applied additional training as needed.

 

progressive telecom, edinburg, tx (2003 to 2006) - director of business development

w led aggressive business development activities for a telecom organization generating $10mm in annual revenue; secured lucrative business relationships with global clients and managed projects from inception to completion.

w instrumental in positioning the organization for growth through product mix diversification, building strategic alliances with key business partners and leveraging competitive market intelligence to advance the vision of the company.

 

yyyyyy x. yyyyyy- page 2

 

acs-state and local solutions, san antonio, tx (2002 to 2003) - director of operations

w led day to day operations for a busy call center operations supporting 5 state government contracts with a value of $950mm in receivables.

w maintained complete p&l accountability and execution of customer service initiatives, operations budget management, ap/ar duties and employee performance and development strategies.

w secured strategic internal and external alliances to drive business goals and enhance profitability; led operation to profitability after 12 months and leveraged technical resources to reduce operations costs by 20%

w created and implemented aggressive kpi s to track revenue and drive maximum productivity.

costep-student loans, mcallen, tx (1999 to 2002) - vice president operations

w oversaw business operations for lending, secondary market selling, customer service, call-center, loan consolidations, collections and loan default processing for a $650mm student loan portfolio.

w drove ambitious business development initiatives to secure market share and increase revenue by securing critical relationships with key decision makers at educational institutions.

w spearheaded the implementation of new sales and marketing plans to support ambitious growth initiatives and saw marked improvement in the company image after bringing organization back from the verge of bankruptcy.

w substantially decreased employee turnover and increased performance through the development of a new employee relationship and training program.

w gained a major increase in customer service indicators through a re-engineer of the service department which decreased customer wait time and increased overall satisfaction.

 

additional experience

 

university of texas, edinburg, tx (1999 to 2000) c student loan officer

the money store mortgage company, chicago, ill (1989 to1992) -regional vice president of servicing

valley mortgage company, mcallen, tx (1986 to 1989) - assistant operations manager

 

community activities

 

vice president for the city of mcallen public library advisory board (1999 to 2000)

chief operating officer to the utpa-mba association (2004 to 2005)

business management professor (part time), south texas college (2005 to 2006)

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