yyyyyy x. yyyyyy

676 banbury way c bolingbrook, il 60440                               abc@xyz.com

 

 

director of hr and associate relations

 

~ career profile ~

 

offer over 13 years progressive experience in human resources administration, including extensive experience in strategic leadership, client and employee, team building, and operations management. ~ entrusted with achieving optimal utilization of human resources through strategic workflow planning, program coordination and corporate communications. ~ effectively define, develop and implement targeted, solutions-focused action plans to maximize operational productivity, efficiency and profitability. ~ proactively hire, train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction. ~ member of shrm and hrmac (human resources management association in chicago)

 

  employment laws (ada, adea, fmla & title vii)

  strategic planning & project management

  employee, client & management relations

  succession planning & talent management

  union avoidance

  supervisory/leadership experience

  shared services

  change management

 

 

~ professional experience ~

 

american imaging management-aim (a subsidiary of wellpoint, inc.)                                          2008- present
director of hr & associate relations

delivered senior/executive-level strategic hr business partnering, with accountability for close to 1,000 associates supporting business expansion spanning introduction of new clinical radiology interventions with cardiology, neurological and specialty rx products in 2009.

instrumental in surpassing prior year performance by defining and executing operational cost-savings resulting in surpassing fy 2008 operations gain target by 40%, with over $100m in annual revenue.

spearheaded launch of aim s first succession planning process focused on identifying and promoting talented managers; executed talent management programs to define viable career ladders.

boosted workplace environment/morale by implementing associate engagement survey & action planning initiatives; led associate relations/eeo in response to escalated internal/external regulatory agencies criteria.

strategically rebuilt 6-member hr team and coached into strategic hr business partners while simultaneously streamlining efficiencies and accountabilities and increasing department morale.

introduced innovative learning & development programs significantly increasing efficiencies among associates and leaders, from physicians and nurses to referral specialists and operations managers across company.

created/integrated best-in-class awards & recognition program instrumental to maximizing individual/group results.

implemented bottom 10% performers performance management initiatives which identified lower performers to improve efficiencies; contributed to 40% increase in operations gain target in 2009.

drove post acquisition and integration initiatives, including position reclassifications and job titling.

steered implementation of taleo and field glass recruitment tool for enhanced recruiting process and led conversions from legacy aim to wellpoint systems.

actively collaborated with sr. management in boosting operational performance tracking against key performance indicators (kpi) by developing dashboard.

enhanced onboarding process through online application for new hires, improving satisfaction and retention.

executed pioneering best in-class diversity program, including a diversity council.

 

kaleidoscope group, llc - chicago, il.                                                                                     2004-2008

senior strategic hr consultant

  contributed dynamic analytical and organizational skills in conducting client needs assessments and consulting on employee relations, including performance management; developed and executed key change management strategies to substantially boost performance.

  conducted comprehensive review/analyses to advise on workforce equity, eeo and affirmative action plans.

  proficiently guided clients through eeoc complaints and pending litigation.

  proactively established key relationships with current and prospective clients, management and staff; major clients include university of chicago hospitals and caremark-cvs rx.

  coordinated/facilitated cultural assessments; conducted diversity focus groups and implemented diversity plans.

 

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frank j. hill                                                                                                                              ~ page 2 of 2 ~

 

 

office depot - carol stream, il                                                                                                              2001-2004

senior central region hr manager

  promoted from regional hr manager in 2002 to assume full accountability for the hr administration of 2,500 employees throughout the midwest region, including compensation, benefits administration, recruitment, and performance management.

  advised on employee terminations and mediated internal complaints while decreasing liability.

  represented the company during regulatory agency hearings and consulted on settlement agreements to minimize company liability and exposure.

  significantly decreased employee turnover within the office depot western region by supporting various employee engagement survey initiatives.

  actively contributed to obtaining the largest increases in csi performance overall and the region consistently achieving the highest performance improvement, ytd 2002.

  prevailed on union decertification campaign in 2003 while also serving as scribe.

  improved employee/management relations and employee engagement by cost-effectively developing and implementing employee outreach program.

  earned distinguished business services division hr partnership award.

  facilitated restructuring initiatives significantly reducing $20m+ annual operating costs.

  collaborated with regional director to attain best on-time delivery performance in the company s history at 99.1%.

  achieved 95% dismissal of external charges by proactively investigating discrimination complaints and preparing effective eeoc position statements.

  prevailed during de-certification union campaign; 2003.

  nominated for hr heroes award; 2002.

 

lucent technologies - naperville, il                                                                                                        1997-2001

senior eeo & hr manager-midwest region (2000-2001)

eeo & hr manager-midwest region (1997-2000)

  promoted to apply exceptional leadership skills and hr expertise toward supporting 2,000 technicians, engineers, sales and administrators in multi-site business units.

  co-chaired a company-wide hr & eeo recertification conference involving all hr managers to optimize efficiency, productivity and quality of hr services.

  prepared several position statements regarding employees' discrimination claims resulting in over 95% dismissal of external charges.

  spearheaded diverse administrative activities ranging from staffing, training and performance evaluation to workflow planning, policies/procedures development and ofccp compliance reviews.

  contributed expertise toward co-facilitating diversity workshop at annual global diversity conference; 2000.

 

prior experience: hr/benefits manager, at&t - rolling meadows, il; 1996-1997

technical proficiencies: peoplesoft and ms office suite, among others

 

 

~ education ~

 

m.a., specializing in policy & administration - university of chicago, 1993-1994; merit fellowship

b.a. in public policy, minor in speech communications - texas southern university, 1992;

cum laude & designated university fellow; successfully completed business law courses.

research cooperatives/internships - ohio state, univ. of chicago, and indiana univ.-bloomington.

 

 

~ professional training ~

 

emerging trends in advanced diagnostic imaging: 2009 symposium

employment disputes seminar: strategies for successful prevention/litigation - northwestern univ., 2002

sexual harassment & fmla issues in the workplace seminar - seyfarth shaw law firm

ada for hr professionals - national institutes of law (washington d.c.), 1999

preparing for and negotiating the labor contract - michigan state university, 2002

certified in investigations and resolving disputes - eeac

certified in mediation & dispute resolution c cdr trained