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career objective
results-driven management support specialist eager to
contribute expertise in logistics, supply chain and distribution operations,
and customer service toward supporting a progressive organization in
optimizing bottom-line performance
profile
ø offer 13 years of operational experience, with expertise in managerial support, strategic planning, systems implementation, vendor relations, and business process engineering
ø plan and coordinate workflow and human resources for optimal coverage while containing labor costs; proactively monitor performance metrics to identify opportunities for improvement
ø generate reports instrumental to senior management in assessing business performance; solid record of instituting process improvements to increase productivity, efficiency, and safety in deadline-driven environments
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; proactively anticipate and address client and project needs
ø dynamic communication, problem solving, and relationship management skills; serve as liaison for employees, management, and customers
ø consistently achieve goals while maintaining high safety and quality standards; ensure compliance with all regulations
professional experience
new breed logistics, kearny, nj & apl logistics, monroe, nj 2003 c present
data analyst (2004 c present)
- in recognition of outstanding performance, quickly progressed to attain role entrusted with broad scope of responsibilities, including supporting plant manager, hr manager, site purchasing supervisor, and warehouse supervisor
- apply depth of knowledge regarding inventory management techniques toward maximizing productivity at 400,000 sq. ft. facility and achieving $500k in cost savings during tenure in position
- compile, analyze, and summarize complex data to produce daily, weekly, and monthly metrics reports addressing profit plans, gain share, inventory levels, and employee efficiency
- work closely with internal and external parties functioning as a liaison for new breed management team, varied united states postal service representatives, customers, and carriers
- reconcile all invoices, deliver comprehensive data for quality review, serve as on site point of contact support to usps it department, participate as a member of the safety committee, and ensure plantwide compliance with sow criteria and corporate policies
logistics clerk c shipping/receiving (2003 c 2004)
- diligently monitored all in-yard trailer movements, logged activity into usps database, and produced daily warehouse activity/status reports for plant manager and regional director
- managed driver arrival/dispatch and ensured timely deliveries through close coordination with national transportation specialist; provided backup support to quality data manager and data analyst
- played integral role in start-up period by developing and implementing standard shipping/receiving procedures
paine webber inc., weehawken, nj 1997 c 2000
senior representative (1998 c 2000)
- achieved 100% customer satisfaction through accurate and timely response to domestic and international client inquiries; efficiently investigated and resolved any issues
- maintained detailed records and processed transfer agent order letters
customer transfer processor (1997 c 1998)
- contributed dynamic communication skills toward facilitating high-volume phone contact and correspondence with key stakeholders, from agents and banks to global branch representatives
- accurately prepared documents for manual and electronic registration of physical securities; researched lost/aged items and processed journal entries to balance accounts
education
back office financial operations certification, american institute of finance, jersey city, nj 1996
business studies, college of saint elizabeth, morristown, nj 1990 c 1992
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