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Hospitality Industry Specialist / Operations Manager
Seasoned professional with over 15 years experience in the hospitality industry in operations management, business development and logistics/supply chain management. Areas of expertise:
Operation Management
Business Development
Program Development & Promotions
Project Planning & Systems Development
Purchasing & Negotiating Skills
Vendor Sourcing
Sales / Product / Market Analysis
Food & Beverage Cost Controls
Supply Chain Management & Logistics
Staff Management & Training
Career Track
ROYAL CARIBBEAN INTERNATIONAL, Miami, FL 2002 C Present
Culinary Operations Manager / Business Systems Research and Development, 2004 C Present
Spearhead the implementation of the Recipe Database and Costing Program
Oversee the management of the Meal Count Database and Automated Systems
Develop profitable revenue initiatives, including Newbuilds, restaurant concepts and amenity development
Maintain responsibilities for POS database maintenance, revenue management, promotions and special onboard program management
Commodity Manager Beverage, 2002 C 2004
Maintained stock at optimal levels while controlling overhead costs by managing product database and negotiating costs in several markets for a fleet of 30 vessels
Oversaw full-scope responsibilities for logistics and supply chain management in a global supply chain operation
Accurately forecasted and planned beverage orders based on fleet consumption
LOEWS MIAMI BEACH HOTEL, Miami Beach, FL 1999 C 2004
Food and Beverage Purchasing Manager
Successfully negotiated best food and beverage prices and sourced new product
Improved inventory control by developing an innovative inventory program
Played an instrumental role in increasing sales by overseeing new product development and implementation
Managed storeroom/mailroom clerks and the overall maintenance of the storeroom pars
WHOLE FOOD MARKETS, Aventura, FL 1996 C 1999
Special Regional Liaison / Specialty Team Leader
Increased revenue by managing regional promotions for specialty department products, including beer, coffee, wine, chocolates, house wares, cheeses and specialty gourmet items
Negotiated costs and sourced new items for region
Improved visibility by developing effective marketing and display programs
Created innovative marketing strategies and oversaw training and promotion programs
Academic Credentials
FLORIDA INTERNATIONAL UNIVERSITY 2010
Bachelor of Science C Hospitality Management
JOHNSON AND WHALES UNIVERSITY 1995
Associate of Arts C Culinary Arts (Major) / Hospitality Management (Minor)
Certifications
Certified Culinary Administrator, ACF
Certified Project Management, SKILLPATH
Certified Infogenesis Reporting and Analysis, INFOGENESIS
Professional Affiliations
American Culinary Federation
Computer / Technical Skills
Visio
Project
Excel
Access
PowerPoint
Word
Various MAC Applications
Quark
Adobe Professional & Designer
Aldus PageMaker
FrontPage
AS400 Systems
JDE and Bayhill
Infogenesis
Micros
Radiant
Crunchtime
Ateco
Eatec
Chefnet
Languages
Fluent in English and Spanish
Basic knowledge of French and Italian
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF ACTUAL TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include over 15 years of progressive experience in the hospitality industry and a proven track record for driving operations to maximize profitability and productivity. My strategic business sense and uncompromising work ethic have allowed me to excel in all my positions. In my current role as Culinary Operations Manager with Royal Caribbean International, I have developed several profitable revenue initiatives and continually seek new business development ideas. I am highly experienced with project planning and implementation as well as database management. In addition, I have solid experience in supply chain management and logistics. I offer dynamic communication and interpersonal relationship skills and am highly effective in planning and coordinating workflow while managing my time to maximize productivity and efficiency.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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