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yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
abc@xyz.com
objective
motivated, customer-oriented professional eager to contribute exceptional operations management, interpersonal relation and human resources administration skills toward optimizing operations of a progressive organization.
profile
ø proficient in utilizing solid communication skills and english and spanish fluency in providing crisis intervention, advocacy and information, as well as providing emotional support.
ø comprehensive background in payroll operations and human resources.
ø effectively develop and implement targeted action plans to maximize operational productivity and efficiency.
ø proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø highly versatile; quickly master new roles, responsibilities, technologies, and environments.
ø demonstrate problem solving and active listening skills; diffuse difficult customer situations with tact and ease.
professional experience
owner/operator; oil and gas consultant - kmk consulting, denver, co 2004-present
contribute detail orientation and organizational skills in supporting condor petroleum of tioga in north dakota, with strong focus on optimizing productivity and efficiency.
conduct comprehensive research, analysis and evaluation of oil and gas properties to determine the risk, as well as possible gains and losses.
acquired extensive knowledge and experience in various facets and phases of human resources administration.
assistant manager, bar manager, bartender - gasho of japan, denver, co 2002-2003
exhibited dynamic leadership qualities in overseeing all aspects of daily operations and supervising staff.
actively trained, mentored and motivated employees, playing an instrumental role in the development of top performing team members.
demonstrated exceptional multitasking and prioritizing abilities in managing bookkeeping, inventory and closing.
strategically planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs.
spearheaded diverse managerial activities ranging from staffing, training and performance evaluation to workflow planning and customer relations management.
server - colorado caf , denver, co 2000-2001
successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
applied advanced communication and interpersonal relation skills toward building and establishing relationships with senior management, staff and customers.
hostess and receptionist - fresh fish co., denver, co 1998-1999
professionally responded to customer telephone inquiries, took messages and confirmed reservations.
proficiently wrote and delivered complaints to senior management.
education
select business and spanish courses - university of denver, 2002-2006; spanish honors club; national honors society; french honors society
select courses - gonzaga university (spokane, wa), 2001-2002; dean s list
technical skills
typing speed in english: 80 wpm; typing speed in spanish: 60-70 wpm
microsoft office, including word, excel, powerpoint, outlook
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