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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



solutions-focused m.b.a. in human resources candidate eager to offer 15 years of proven business support, team / morale building, payroll management, and individual / group instruction experience, as well as solid knowledge gained from recent academic endeavors, toward optimizing a progressive employer s success.



profile of qualifications


         top performer who makes decisions to reflect positively on business efficiency, corporate well-being, and client satisfaction, including supporting quality staff recruitment that encourages low turnover rates and superior diversity.

         integral leader who excels at leading individual and group instruction for a variety of business and personal support topics, along with contributing skills in boosting morale, improving communication, and encouraging key feedback.

         ambitious self-starter who plans, prioritizes, and manages tasks to optimize workflow and enhance productivity.

         recognized for job performance excellence with multiple commendations from customers for outstanding service.

         achieved status in verizon communications diamond club as one of the top sellers nationwide.



key areas of expertise


team building / training                          individual / group instruction                     business communications

strategic analysis / planning                     payroll processes / management                  client / customer relations



education & relevant coursework


m.b.a., management in human resources (projected july 2010)                                university of phoenix

b.a., behavioral science                                                                                                 concordia college


strategic planning & implementation • finance & accounting

resource optimization • maximizing shareholder wealth • business law • marketing

human capital development • strategic implementation & alignment • managerial decision-making

transformational leadership • forces influencing business in the 21st century • human resources problem-solving



professional synopsis


customer service representative

verizon communications, inc.                                                                                               2000 c present


         apply dynamic leadership talents toward directing all facets of customized telecommunications services per client specifications, including demonstrating sharp analytical abilities toward evaluating billing concerns to rectify key issues.

         interface among diverse clientele to promptly respond to service challenges to ensure high-quality customer relations.


occupational assistant

pathways, inc.                                                                                                                                1999 c 2000


         contributed strong communication skills toward directing instructional efforts for mentally disabled adults, including handling comprehensive staff payroll management to guarantee seamless organizational processes at all times.

         played a vital role in building and sustaining positive resident relations by teaching effective time management.


mental health worker / small group therapist

rye psychiatric hospital                                                                                                              1995 c 1999


         utilized broad scope of industry and professional services knowledge to co-run a small therapy group for teens and adults, along with assisting mentally ill patients with adult daily living skills to optimize mental health services.



yyyyyy x. yyyyyy

(xxx-xxx-xxxx •







hiring agent name


company name


city/state/zip code




i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.


i am excited to build a rewarding career with your company, and am confident that my strong professional skills and academic credentials can help to achieve your key objectives.  i can offer 15 years of solid experience in business support, team / morale building, training / development, payroll management, and individual / group instruction, and am well-versed in strategic analysis / planning, client / customer relations, and business communications.


to complement my background, note that i am completing an mba with a focus in management in human resources (projected july 2010) from the university of phoenix.  i also hold a b.a. in behavioral science from concordia college.


recent coursework includes emphasis in resource optimization, human capital development, strategic implementation & alignment, transformational leadership, and problem solving, and i am excited to utilize the knowledge i have gained from my rigorous mba program toward generating profitable results for your company.


currently, as a customer service representative for verizon communications, inc., i apply my dynamic leadership talents toward directing all facets of customized telecommunications services per client specifications, including accurately evaluating billing concerns to rectify key issues.  within this role, i contribute my strong communication proficiencies toward interfacing among diverse clientele to promptly respond to service challenges to ensure high-quality customer relationsas this is just a sampling of my job history, please refer to my enclosed resume for additional experience.


you will find me to be a results-focused professional who can demonstrate superior attention-to-detail and sharp analytical abilities.  in addition, i can plan, delegate, and manage multiple tasks within deadline-driven environments while streamlining business processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.


i look forward to hearing from you, and thank you in advance for your consideration.






kerri santana

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