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0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

Client-focused professional eager to contribute broad scope of Customer Service, Administrative Support, and Team Lead experience toward optimizing a progressive employer s organizational productivity.

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         Offer over 7 years of progressive Administrative Support and Client Relations experience within high-volume business environments to include success within multiple Billing Processes / Procedures, Team Lead, Fiscal Administration, and Customer Service capacities.

         Expert in analyzing individualized client needs and handling all administrative, organizational, and financial data to maximize efficiency.

         Contribute strong communications and interpersonal relations talents toward interfacing with all levels of business representatives.

         Prioritize, manage, and complete multiple business assignments within fast-paced, high-pressure environments.

         Holds certificates in diverse MBA-level coursework through Merrill Lynch Credit Corporation.

         Completed rigorous Customer Relations and Stress Management industry training.

         Proficient in Data Entry, 10-Key, and Microsoft Office Suite; willing to learn / master additional programs as necessary.

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         Applied dynamic leadership talents toward directing a top-performing staff of 14 representatives located in Florida, California, and India.

         Contributed solid interpersonal relations abilities instrumental in conducting valuable personnel meetings to facilitate productive team building, improve communication measures, and encourage useful staff feedback.

         Strategically planned and delegated team-based assignments to optimize use of resources and meet individualized client needs.

         Developed and implemented effective corporate training programs for all personnel to maintain high-quality business standards.

         Organized extensive portfolio reports and reported results via Microsoft Excel to executive-level management.

 

 

         Demonstrated sharp fiscal management skills toward directing all escrow activities to include tax payments, data retrieval, and funds disbursement, along with communicating with industry professionals to resolve key research issues.

         Optimized operational processes by maintaining client policies, as well as efficiently updating all related data and ensuring constant communication with insurance companies to guarantee seamless processes at all times.

         Authored and distributed company correspondence to clients to include setting up / adjusting confidential data within computer systems.

 

 

         Strategically steered customer service success by proficiently handling diverse client requests and effectively resolving business challenges within a high-volume administrative environment.

         Coordinated administrative efforts with various business departments to perform necessary client-driven research, along with welcoming new customers to the company and accurately processing mortgage payments.

 

 

         Drove organizational efficiency by performing broad scope of financial support tasks to include streamlining research methods, networking among public- and private-sector professionals, assisting with key projects, and exceeding set quality control standards.

 

 

         Supported client relations efforts by showcasing knowledge of payment processes / services for maximum billing efficiency and continued customer service success.

         Proactively worked with customers within a fast-paced call center to arrange payment plans for defaulted loans / billing matters.

 

Senior Document Processing Specialist, Countrywide Home Loans, Jacksonville, FL                                                                     2003

Client Support Representative, ZC Sterling Corporation, Jacksonville, FL                                                                          2002 C 2003

 

Additional Professional Roles Held Prior to 2002

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Extensive Professional Coursework                                                                                                          Moutrie Area Technical School

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0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging and rewarding [ Insert Job Title ] role, and am submitting my resume for your review.

 

I am eager to offer over 7 years of progressive Customer Service and Administrative Support experience within high-volume business environments, as well as solid Billing Processes / Procedures, Team Lead, Fiscal Administration, and Customer Service skills, toward optimizing your company s productivity.  I have a proven talent for analyzing individualized client needs and handling all administrative, organizational, and financial data to maximize efficiency.  I can also contribute strong communications and interpersonal relations abilities toward interfacing with all levels of business representatives.

 

To compliment my professional background and the attainment of your goals, please note that I have completed rigorous Customer Relations and Stress Management industry training, along with receiving certificates for diverse MBA-level coursework through Merrill Lynch Credit Corporation.  I am also proficient in Data Entry, 10-Key, and Microsoft Office Suite.

 

You will find me to be a client-focused team player who can prioritize, manage, and complete multiple business assignments within fast-paced, high-pressure environments.  For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your company.

 

I look forward to hearing from you in order to discuss an available opportunity for which I am qualified.  I may be reached as indicated, and thank you in advance for your time and consideration.

 

Sincerely,

 

 

 

DaLeeta Mullaley