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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 Telephonexxx-xxx-xxxx E-mail: abc@xyz.com
Dependable and detail-focused professional eager to contribute significant customer relations expertise as well as sharp analytical and prioritization skills toward supporting a dynamic company in optimizing performance.
Qualifications Profile
Excellent blend of organizational, interpersonal, multi-tasking, planning, and communication skills.
Team-driven and resourceful; thrive on challenges and perform effectively under pressure.
Strong reputation for professionalism, sound judgment, and problem solving abilities.
Display a cooperative work ethic and a superior level of adaptability, initiative and diligence.
Solid ability to quickly master new roles, responsibilities, technologies/software, and environments.
Industrious self-starter; set goals and develop action plans for rapid attainment.
Substantial experience in brokerage operations and New York Stock Exchange trading.
Excel in market trend analysis, customer/public relations, and staff training.
Professional Experience
PNC Bank, 2006 to Present
Customer Service Associate
Perform broad-scope activities such as opening new accounts for customers, processing deposits and withdrawals, cashing checks, performing foreign currency conversions, and cross-selling various bank products and services.
Deliver outstanding client service by coordinating and supporting cohesive and collaborative efforts with all levels of staff throughout branch.
Answer inquiries regarding accounts, and handle complaints and escalations with diplomacy and a solution-driven work ethic.
Spear, Leeds & Kellogg, New York, NY, 1986 to 2006
Specialist, NYSE (1994 to Present)
- Advanced to maintain liquid two-sided auction market in multiple NYSE-listed stocks simultaneously, trade domestic/international stocks, and conduct in-depth market analysis and trend determination.
- Trained, coached, and educated Trading Assistants in brokerage operations rules, policies, procedures and strategies.
- Maximized profitability by meticulously analyzing and determining optimum times to execute securities transactions.
- Fostered, nurtured and maintained exemplary relationships with listing companies and provided timely updates on stock activity and market fluctuations.
Specialist Clerk (1986 to 1994)
Brought on board to efficiently support and facilitate broker/trading operations through transaction recording, order verification, questionable trade research, and comprehensive data analysis.
Applied considerable leadership attributes toward training, mentoring and motivating junior clerks.
Education
Associate of Science Degree in Business Administration, Raritan Valley Community College, 2009
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