Solutions-focused leader specializing in driving operations growth, managing sales cycles, creating

strategic initiatives, providing world-class client services, and cultivating a strong brand image with

superior quality eager to offer 18+ years experience toward maximizing an employer s bottom line.

 

 

         Integral leader who offers a background in information technology and project management, including demonstrating a track record of success in healthcare technology applications and network systems to improve productivity and patient care.

         Ambitious self-starter who contributes expertise in large-scale operational optimization, along with designing, developing, and implementing solutions-driven programs, policies, and procedures to achieve continued key growth and profitability.

         Top performer who excels at analyzing client needs, identifying lucrative business opportunities, defining strategies for capturing new customers and developing existing client base, and attaining solid leveraging in competitive industries.

 

 

Strategic Analysis / Planning    Organizational Development    Project / Program Management    HR / Staff Development Processes

Complete Sales Cycles    Marketing / Sales Techniques    Executive Meeting Presentations    Policy / Procedure Development

IT / Healthcare Software    Interoperability Solutions    Client / Vendor Relations    Best Practice Methodologies

 

 

 

Client Services Executive Global Marketing / Global Strategies / Global Engineering

         Utilized broad scope of industry knowledge and dynamic business acumen toward supporting clients with GE products in production or within sales cycles to ensure service met and / or exceeded client expectations, including working with account managers, project executives, and configuration managers to delivery high-level, multi-year strategic plans.

         Established comprehensive executive and project oversight committees and schedules of meetings to meet project goals.

         Communicated Interoperability roadmap to clients and internal departments, along with creating and delivering details-driven executive presentations and effectively identifying various sales opportunities to maximize bottom-line results.

         Reviewed scope documents and Interoperability contracts, integrated support technologies, and call center processes.

 

Key Accomplishments

         Coordinated implementation and upgrade services between all GE Healthcare business units and third parties.

         Actively contributed to key projects such as Carecast, Flowcast, Imagecast, and Groupcast throughout all stages.

         Prioritized Interoperability Solutions for presentation to executive staff for annual planning process and approval, including generating excitement regarding Interoperability, as well as displaying patient care value and ROI value.

         Increased Interoperability presence of targeted marketing and project management across client and GE portfolio.

 

 

Service Delivery Manager Client Support Leadership / Groupcast / Carecast

         Strategically steered the coordination of all projects across operating units for assigned clients to create cohesive efforts among IDX departments and overall corporate environment, including liaising between clients and company to ensure client business and communication needs were met, as well as assisting with Interoperability and deliverables management.

 

 

 

Service Delivery Manager Client Support Leadership / Groupcast / Carecast Division

         Organized and facilitated quarterly meetings between clients and company executives to assure clients received excellent attention and engaged in mutually beneficial relationships with the company to guarantee seamless processes at all times.

         Expertly handled diverse financial tasks (e.g. financial contracts, revenue forecasting, reporting, project adjustments).

 

Key Accomplishments

         Created an overall picture for clients to assure receipt of value for software investment and support maintenance fees.

         Developed innovative solutions to remove roadblocks in project progression via resourceful communication with clients.

         Successfully engaged in software planning for future implementation phases and upgrades to guarantee clients remained current on project timelines, phasing, and implementation of overall work.

 

 

Director of Technical Services & Customer Support (1999 C 2001)

Director of Client Services & Support Center (1996 C 1999)

Director of MIS Operations (1993 C 1996)

Technical Support Specialist (1992 C 1993)

         Led decision-making for varying operations, enterprise project development for technical services, information resource management, and professional development while providing technical consulting and relationship management for clients, along with demonstrating a strong understanding of Medicare / Medicaid reimbursement policies to better service clients.

         Designed corporate disaster recovery plans and initiated desktop upgrade plans to ensure currency with industry trends.

         Instrumental in streamlining human resources functions by creating professional development plans and job policies.

 

Key Accomplishments

         Implemented and provided support for technology rollout of Novell NetWare networks for 200+ locations.

         Efficiently designed and completed enterprise-wide network installations for division offices and completed project plans to visit all corporate and division departments to provide exceptional information technology consulting.

         Initiated company s first and second isolated call center by organizing 25 staff members from all areas of the department, establishing a direct response system, and configuring telecommunication for telephony objectives.

         Implemented and supported a technology rollout of enterprise Windows NT 4.0 networks for 200+ locations.

         Served as key stakeholder on a solutions-focused project team for Information Systems Vision strategic planning map.

         Created and implemented state-of-the-art GWI Front Collaborative Office software for company s second support center and completed information technology budget guidelines.

 

 

Bachelor s Degree in Economics                                                                                    Texas Tech University

 

PMPI Training • Lean / Six Sigma Training • SCP Support Center Certification Leader

CECOR Marketing Process • ITIL Overview Best Practices for Managing IT

 

 

HIMSS • CCHIT • CHIME • The National Advisory Board

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

 

I am excited to build a rewarding career with your company, and am confident that my professional skills and industry training can help to achieve your objectives.  I can offer 18+ years of solid experience in Strategic Analysis / Planning, Project / Program Management, Organizational Development, Sales / Marketing, and Policy / Procedure Development, and am well-versed in all facets of IT / Healthcare Software, Interoperability Solutions, Client / Vendor Relations, and Best Practice Methodologies.

 

To complement my background, please note that I hold a Bachelor s Degree in Economics from Texas Tech University.  I also completed rigorous PMPI, Lean / Six Sigma, CECOR Marketing, and ITIL training, and am a SCP Support Center Certification Leader.

 

Most recently, as a Client Services Executive (Global Marketing / Global Strategies / Global Engineering) for GE Healthcare (formerly IDX Systems Corporation), I utilized my broad scope of industry knowledge and dynamic business acumen toward supporting clients with GE products in production or within sales cycles to ensure service met and / or exceeded client expectations, including working with account managers, project executives, and configuration managers to delivery high-level, multi-year strategic plans.  Within this role, I actively contributed to projects such as Carecast, Flowcast, Imagecast, and Groupcast throughout all stages.  I also prioritized Interoperability Solutions for presentation to executive staff for annual planning process and approval, including generating excitement regarding Interoperability, as well as displaying patient care value and ROI value.  Furthermore, I increased Interoperability presence of marketing and project management across client and GE portfolio.  As this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience and career highlights.

 

You will find me to be a results-focused professional who can demonstrate a track record of organizing complex business initiatives, defining key priorities, and meeting targeted goals to maximize productivity, efficiency, and quality.  For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your company.

 

I look forward to hearing from you, and thank you in advance for your consideration.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy