~  Dedicated and results-driven Management Professional eager to contribute extensive organizational, interpersonal and leadership talents toward supporting a dynamic organization in achieving goals and objectives.  ~

 

 

Considerable management experience; train, direct and guide team members to perform efficiently, safely, and professionally.  Enforce and ensure strict attention to workplace safety rules and regulations. Adept at assessing business operations to determine and optimize fiscal performance, sustainability, competitive positioning, and revenue opportunities.  Dynamic talents in client service and satisfaction, as well as nurturing influential community relationships.  Proactively define goals, uncover challenges, propose modifications, track and control expenses, and drive targeted revenue growth strategies.  Highly versatile and able to quickly adapt to new roles, responsibilities, software, industries and environments.

 

Selected Achievements:

 

        Grew revenues from maintenance services by 8% and generated $370K in repair revenues in 2009 despite tumultuous economic climate.

        Proactively minimized ThyssenKrupp contract cancellations to less than 3% of annual billing.

        Increased subordinate sales quoting activity by 27% within two months for ThyssenKrupp.

        Championed increase in booking percentage from 16% to 28% in four months for ThyssenKrupp.

        Led efforts to increase Bank of America customer satisfaction survey scores from 69 out of 100 to 83 out of 100 in four months.

        Successfully and swiftly reversed Banking Center s failing internal audit score (1 out of 10) to above-average passing score (7 out of 10).

        Consistently met all quarterly sales goals at Bank of America while often exceeding targets for specific product lines.

 

 

ThyssenKrupp Elevator, Greenville, SC,  2007 to Present

Branch Manager

        Spearhead daily branch operations inclusive of P&L, budget administration, goal setting, sales, and customer relationship management.

        As Senior Project Manager and Advisor on all branch initiatives, expeditiously steer full-scope project lifecycle from planning to completion.

 

Continued

 

 

 

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Professional Experience continued

 

        Leverage exceptional leadership proficiency to develop, motivate, supervise and direct four office staff personnel and seven elevator technicians.

        Steadily grow branch revenues by fostering, nurturing and maintaining excellent relationships with local business partners, trade/professional associations, and civic organizations.

 

Bank of America National Association, Washington, NC / Palm Bay, FL, 2006 to 2007

Assistant Vice President, Banking Center Manager II       

        Proficiently drove overall operations of banking center with an emphasis on cultivating strong customer relationships and boosting sales performance.

        Motivated, developed and directed staff of 18 in generating more than 20,000 transactions per month.

        Strategically formulated marketing plans to increase deposit share within defined territory.

 

Stanley Steemer International, Inc., Charlotte, NC,  2005 to 2006

Assistant Branch Manager   

        Exhibited solid management acumen in driving sales operations, performing financial administration, coordinating advertising activities, and facilitating quality control.

        Directly supervised four Customer Service Advisors and monitored performance of 40 crew members.

        Proactively developed and coached staff through regular training and performance reviews.

 

Prior background includes role as Resident Advisor for East Carolina University, Greenville, NC.

 

 

Bachelor of Science Degree, Recreational Facility Management

East Carolina University, Greenville, NC, graduated 2004

 

Training/Workshops:

 

Professional Selling Skills C Achieve Global, 2009

 

Contract Administration C ThyssenKrupp Elevator, 2008

 

Selling the Bank of America Way C Bank of America, 2005