Resume Company – The Internet’s Very Best
The Following Text Is An Unformatted Professional Resume Sample
From The Writers At Resumes Guaranteed


ORDER YOUR OWN LETTER-PERFECT, JOB-WINNING RESUME AND IT WILL BE COMPLETED AS SOON AS YOU NEED!
Click HERE!



Yyyyyy x. yyyyyy                                            Hee Sung (David) Lee

Social Security Number:              XXX-XX-XXXX

Position:                                            IT Specialist, MM-08-0267-DE



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 

 

FACTOR A:  Knowledge and experience in providing support, troubleshooting, and maintenance to a wide range of computer hardware and software to include desktop PCs, laptops, peripherals, BlackBerry™ handheld wireless and other personal digital assistant (PDA) devices, networking technology (to include wireless), remote access solutions, and Windows desktop operating systems.

 

 

In my current position as the Senior System Engineer and a member of the Advanced Resolution Team (APR) at the L3 Communications (United States Patent and Trademark Office), I consistently provide Tier 3 advanced level support, troubleshooting and maintenance to USPTO customers regarding a wide range of computer hardware and software.  I troubleshoot NT, IBM PC s, microcomputer hardware, networks and office automation.  Several of our users work from home (PMTP & TWAH) via VPN, RDP and ERA Systems and I provide remote access solutions to assist them.  I successfully apply my industry expertise toward configuring Windows XP Professional Networking Platform, including Remote Desktop Connection (RDP), Virtual Private Network, Remote Assistance, Wireless Networking and Windows XP Terminal Server, Safe Boot Software, VMware Virtual Center.  In addition, I proficiently track users Workstation configurations and Software Licenses, as well as assist and configure users on Microsoft Exchange Services, Microsoft Office 2000 and XP.

 

Serving as a Junior Systems Engineer at Tri Soft Network, I steered the network design, implementation and troubleshooting, substantially improving performance.  I maintained full accountability for managing the Microsoft Windows NT 4.0 platform with Local and Wide Area Network and installed/configured Domain controllers and end-user workstation.  I strategically defined, developed and executed corporate-wide network standards instrumental to boosting productivity, efficiency and quality of multi-site operations.

 

As a Technical Support Specialist at Design Vision, I have further demonstrated my resourcefulness in troubleshooting critical technological issues.  I have effectively provided innovative, solutions-focused recommendations at the customer help desk.  I drove all hardware/software system reviews, identified and addressed existing and potential issues and recommended proactive upgrades and enhancements for optimal results.

 

Supporting my qualifications in providing computer hardware/software support, troubleshooting and maintenance, I am a Microsoft Certified Systems Engineer and a Microsoft Certified Professional plus Internet.  I offer numerous technical certifications in NT, networking and servers.
 

 

 

 


Yyyyyy x. yyyyyy                                            Hee Sung (David) Lee

Social Security Number:              XXX-XX-XXXX

Position:                                            IT Specialist, MM-08-0267-DE



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 
 

 

FACTOR B:  Skill in providing IT support as a team leader or senior technical specialist supporting desktop software and hardware to a large customer base of at least 2000 people.

 

As a Senior System Engineer and member of the Advanced Resolution Team at The L3 Communications (USPTO), I maintained full accountability for directly supporting the Help Desk and Desktop Field Support in assisting a large customer base with various complex software and hardware issues for nine years.  Demonstrating IT expertise in planning, directing and implementing critical projects focused on innovative information technology and end-user solutions, I directly provided Tier 3 advanced level support to USPTO customers.  I contributed technical knowledge and experience in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.  I exhibited strong communication and interpersonal relation skills in providing effective IT support.

 

As demonstrated in my progressive career, I have continually excelled in managing resources and workflow planning/coordination, as well as mentoring and motivating team members, while maintaining a strong focus on optimizing individual and group contributions to operational success.  My technical expertise consistently proves instrumental in effectively supporting desktop software and hardware to a large customer base.

 
In recognition for my exceptional performance as a Senior System Engineer, I received Quarterly Awards for the entire FMEUS2 contract at USPTO.  I was recognized by my supervisor for consistently demonstrating   great work ethics   and   eager to help others when in need.    In addition, in the absence or inability of team members, I was recognized for   sacrific[ing] many times to keep up and ensure that the preparation is done to meet production for deployments.    
 
To complement my successful professional background, I have completed extensive training in information technology and related topics over the past 10 years and maintain current knowledge of emerging technologies.

Yyyyyy x. yyyyyy                                            Hee Sung (David) Lee

Social Security Number:              XXX-XX-XXXX

Position:                                            IT Specialist, MM-08-0267-DE



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 
 
 

FACTOR C:  Ability to apply project management principles, methods, and practices including gathering customer requirements, monitoring plans and schedules, estimating resource requirements, defining milestones and deliverables, managing activities, and evaluating and reporting on accomplishments sufficient to manage assigned IT and desktop related projects.

 

 

A key part of my jobs has been to continually apply project management principles, methods, and practices.  I interview customers to gather requirements and then, I monitor plans and estimate resource requirements.  Applying my leadership abilities, I manage all aspects of project activities to completion/resolution and evaluate and report on accomplishments.

 

Contributing dynamic communication skills, as a Senior System Engineer at The L3 Communications, I provide advanced level support to USPTO customers.  I conduct comprehensive review and analysis in order to provide successful, efficient and prompt resolutions to complex problems.  I provide step-by-step instructions, working directly with the customer and leading them to the appropriate solution, demonstrating exceptional technical expertise and project management abilities in achieving operational goals and timelines.  I successfully plan, direct and implement critical projects focused on end-user solutions and optimizing productivity, efficiency and performance.  I promote superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

 

In addition, I developed my knowledge and skills in project management principles, methods, and practices through numerous professional development courses.  I gained valuable IT experience and knowledge in achieving Microsoft Certified Product Specialist and Microsoft Certified Systems Engineer at TSN.  Also, I completed extensive training and received certifications in providing technical implementation and support, including but not limited to: Windows NT Server 4.0, Windows NT Workstation 4.0, Internet Information Server 3.0 and Index Server 1.1.  Throughout my career, I consistently strive to maintain up-to-date with current trends in IT project management.

 

 

 

 

 

 


Yyyyyy x. yyyyyy                                            Hee Sung (David) Lee

Social Security Number:              XXX-XX-XXXX

Position:                                            IT Specialist, MM-08-0267-DE



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 
 
 

FACTOR D:  Ability to communicate effectively with all levels of management, contractors, and vendors.  Ability to communicate complex technical requirements to non-technical personnel and to prepare and present briefings to management officials on complex issues.



I have continually served as primary technical support resource due to my solid IT background and expertise, providing educated recommendations to management, contractors, vendors and customers, illustrating my strong communication and interpersonal relation skills.  I offer a strong ability to communicate complex technical requirements clearly and concisely to non-technical personnel.

 

While working as the Senior System Engineer at The L3 Communications and collaborating with the non-technical USPTO customers, I have provided clear instructions and communications instrumental to resolving complex technical issues.  Demonstrating my dynamic interviewing and interpersonal relation skills, I proficiently gathered necessary information from customers in order to resolve problems.  On a regular basis, I interacted directly with broad populations including outside vendors and other groups in the USPTO contract.  I contributed both verbal and written communication talents in assisting customers either via phone, email, fax and remote access.

 

Utilizing my strong communication and presentation skills, I designed, implemented and supported network systems and presented to management for ultimate approval as a Junior Systems Engineer at Tri Soft Network.  I also installed and configured domain controllers and end-user workstations.  I consistently strove to develop and implement strategic plans to maximize performance and productivity.  As a Technical Support Specialist at Design Vision, I consistently exhibited strong sales and customer service abilities, working as both a Customer Help Desk Associate and Personal Computer Sales Representative.  I have a strong technological background that has consistently proven valuable in communicating complex technical ideas in a clear and efficient manner to non-technical managers, contractors and vendors. 

 

 

 

<< Previous           Back to Sitemap           Next >>

Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!

Click HERE!