Michael L. Fernandez

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

Qualifications Profile

Entertainment / Hospitality Profile

Objective: Persuasive and influential Professional seeking to leverage solid track record of health care, social work, and food service experience to support progressive organization s profitability and productivity objectives.

Ø  Solid understanding of customer service, communication and presentations, and administration with dedication to ongoing training and education.

Ø  Reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability, and ability to get the job done.

Ø  Possess exceptional analytical and problem-solving skills and ability to lead, develop, and direct highly successful teams.

Ø  Technically savvy with expertise in Microsoft Office (Word, Excel, PowerPoint, Outlook, Access), and Windows operating system.

Career

Path

Customer Service

  Transformed negative client experiences by resolving inquiries and concerns in timely manner and upsold products and services despite challenging environments.

  Skilled at properly assessing challenging scenarios and providing necessary, albeit sometimes difficult, solutions to ongoing issues.

  Supported social, sports, and recreational opportunities and activities in programs for children and adolescents with developmental disabilities.

Communication & Presentations

  Collaborated with field experts, including instructors, physicians, psychologists, and probation officers to deliver comprehensive care to athletes, troubled individuals, children, and developmentally disabled individuals.

  Applied hands-on approach to presenting and instructing complex subject matter to diverse audiences, with assurance that all students achieve full understanding of materials.

  Conducted interviews among harsh and reluctant audiences, and managed to acquire required information despite complexity of subjects.

Administration

  Enforced wide range of programs and policies, including behavioral and training, and incorporated improvements into daily operations to optimize performance levels.

  Developed and utilized community resources to provide individuals with diverse array of opportunities for advancement, community involvement, and rehabilitation.

  Familiarity with complex state and federal regulations as well as judicial system, gained from executing procedures for Department of Children and Family Services and medical centers.

Work History

Casa Colina Centers for Rehabilitation                                                   2007 to 2008

Behavioral Specialist C Pomona, CA

Los Angeles County Department of Children and Family Services         2002 to 2007

Children s Social Worker C Los Angeles, CA

Garces Residential Care Services                                                           2002 to 2003

Direct Support Professional C Rancho Cucamonga, CA

Carlos O Kelley s Mexican Caf                                                                            2001

Server C Salina, KS

Focus on the Future, Inc.                                                                                      2001

Youth Service Intern C Salina, KS

OCCK, Inc.                                                                                                           2000

Residential Trainer C Salina, KS

education & Activities

Kansas Wesleyan University-Salina, KS
Bachelor of Arts in Psychology

Volunteer Experience:

Assistant Coach, Men s Soccer Team, Kansas Wesleyan University, KS

Activity Leader, Ability First, Pasadena, CA

Assistant Coach, Boys Varsity Soccer Team, Don Lugo High School, Chino, CA

Youth Soccer Referee, YMCA, Salina, KS