Human Resource Professional eager to contribute comprehensive background in recruitment, development, retention, and administrative operations toward actively supporting the employer in optimizing performance.

 

 

Solid experience in driving HR functional areas spanning hiring, training and development, regulatory compliance, compensation, benefits, and payroll. Adept at both operations and personnel management with specialized strengths in team-building and leadership, discipline, scheduling, and fostering unified working relationships with all levels of an organization. Proven abilities in achieving a cohesive, respectful and collaborative workplace climate vital to maximizing staff productivity, morale, and satisfaction.  Advanced knowledge of state and federal employment laws and regulations including OSHA, EEO, and Worker s Compensation. Exemplary technical acumen with proficiency in HRIS, Microsoft Office Suite, PeopleSoft and Taleo software.

 

Selected Achievements:

 

• Reduced payroll expenses by 5% for Family Dollar through effective FY 2009 budgeting
• Championed efforts to improve store s controllable profit by 15% in 2010 over prior year.
• Slashed cash shortages/overages by 90% through implementation of meticulous cash management procedures.
• Handpicked by Target s Regional VP of Human Resources as Employee Relations Representative for ten stores, diplomatically handling local grievance calls made through corporate hotline.
• Conducted 10 Leadership training classes annually for 25 target stores.
• Merged strong motivational skills, leadership attributes, and staff recognition strategies to maintain zero turnover during tenure at Value Pawn & Jewelry.
• Successfully and consistently maintained gross profit at 33% for Value Pawn & Jewelry through effective low-buying costs and retail pricing.

 

 

Alpine Access, Charlotte, North Carolina, 2010 to Present

Customer Support Representative

         Apply sharp communication skills toward providing outstanding customer service for Abercrombie and Fitch, Hollister and Abercrombie Kids.

         Delivered knowledgeable assistance and support to callers regarding orders, pricing, product availability and information, returns, and general problem resolution.

 

Clear Network, Charlotte, North Carolina, 2010

Retail Account Executive

• Proactively facilitated sales of Internet services within Best Buy location.
• Established rapport with prospective customers, explained Clear Network s advantages over the competition, completed sales documentation and maintained sales display and inventory.

 

Continued

 

 

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Professional Experience continued

 

Family Dollar, Charlotte, North Carolina, 2009 to 2010

Store Manager

• Spearheaded daily store operations inclusive of recruiting and hiring, payroll administration, budgeting, staff management, employee scheduling, customer service, sales, and team-building.
• Developed, motivated and empowered talent to advance to assistant manager role.

 

Target, Tampa, Florida, 2005 to 2008

Human Resource Manager

• Steered full-scope HR operations inclusive of employee relations, payroll, interpreting and explaining company policies, and driving collaborative and productive efforts among 12 managers and 350 associates.
• Provided critical guidance to management on organizational policy issues such as negligent conduct, gross misconduct or minor policy violation, and decisively recommended appropriate action.
• Adhered to established grievance policies and procedures in appropriately processing complaints from management disputes with employees.
• Demonstrated excellent prioritization skills in preparing monthly succession planning data for store management, conducting regular manpower meetings, and reporting key data to District and Regional leaders.
• Effectively administered management training in a classroom environment, covering areas such as sexual harassment, diversity, coaching skills and conflict management. 
• Played an active role in compensation, benefits, performance management, and safety compliance.

 

Value Pawn & Jewelry, Orlando, Florida, 2001 to 2004

Store Manager

• Directed day-to-day business operations encompassing inventory management/purchasing, arranging visually-appealing merchandise displays, devising and orchestrating promotional events, and making loan decisions.
• Diligently researched and maintained awareness of trends in retail industry and monitored competitive activity to execute optimum customer loan and merchandise buying decisions.

 

Prior background includes role as Store Manager for Target, Tampa, Florida, 1997 to 2000.

 

 

Bachelor of Science Candidate: Business Administration & Human Resource Management

Kaplan University, will graduate 2011

 

Associate of Applied Science Degree in Marketing, Hudson Valley Community College

 

 

National Association of Professional Women (NWPW)