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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Hospitality Industry Professional
Supervisor ~ Manager
Qualifications Profile
Ø Offering numerous years progressive experience with Marriott International, gaining comprehensive training and experience in broad areas of operations in both support and supervisory capacities
Ø Recognized for ability to effectively train, motivate and lead high-performance staff committed to delivering quality guest servicing; facilitate a collaborative teamwork environment to maximize employee job satisfaction and retention
Ø Efficiently define and resourcefully address operational, staff and customer needs for optimal results
Ø Talent for rapidly acquiring and applying new skills and knowledge as well as assuming increasing responsibilities as illustrated by professional track record
Ø Dynamic communication skills; bi-lingual
Ø Computer savvy, with experience in POS systems as well as MS Word, Excel and PowerPoint
Career Track
Marriott International 2006-Present
Lead Server; 2007-present
Actively collaborate with Supervisor in training and overseeing employees, with accountability for ensuring quality service for 20 tables
Cashier; 2007-2008
Proficiently used POS system to efficiently process all orders as well as facilitate end-of-shift server payments
Hostess/Front Desk Agent; 2006-2007
Effectively greeted/seated guests, maintained waitlist, scheduled reservations, and managed inbound/ outbound restaurant calls
Einstein Bros Bagels 2004-2006
Supervisor
Productively worked with Manager to train, schedule and direct deli staff; entrusted with managing daily general opening/set-up functions
Academic Credentials
Hospitality Management Degree, University of Houston Conrad Hilton College; 2009-in progress
Associate of Arts, Houston Community College; 2009
Certificate in Billing and Coding, Houston Community College; 2007
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging new career opportunity where my supervisory experience in both hospitality and retail settings will translate to enhanced operations for your organization. To acquaint you with my qualifications, I am submitting my resume for review; in advance, thank you for your time and consideration.
As demonstrated, I have built a progressive career with Marriott International since 2006, assuming positions of increasing responsibility while capitalizing on the opportunity to gain a comprehensive knowledge of broad areas of hotel and restaurant operations. In my present position as Lead Server, I collaborate with the Supervisor in training, scheduling and overseeing staff. Prior to this, I held a supervisory position with Einstein Bros., with similar staff training, scheduling and supervision responsibilities as well as accountability for opening operations.
To complement this background, I am presently pursuing a Hospitality Management degree and previously earned an Associate of Arts. I am also proficient in computer operations, including POS systems and MS Office applications, and am bi-lingual.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your operations, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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