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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

performance-driven business professional eager to contribute expertise in domestic/foreign shipping, focusing on antiques and fine art and including knowledge of  packing and mailing regulations, operations/administrative management and strategic leadership, toward supporting the employer in boosting bottom-line performance in a management assignment with a major domestic shipper, including the usps.

 

career profile

ø  over 20 years of business development and administration acquired through start-up and management of two mailbox, etc. (one later named the ups store) stores.

ø  possess comprehensive experience in staff management, personnel training in store as well as shipping/logistics operations and all hr functions.

ø  strong focus on developing and maintaining strong customer relationships, productivity enhancement and meaningful cost control.

ø  emphasize discretion in dealing with clientele as basis for business development initiatives.

ø  experienced in materials procurement, vendor interaction and contract negotiation.

ø  skilled in process improvement  and policy/procedures; strong knowledge of packing/mailing regulations for major carriers, including ups, fedex, dhl and the u.s. postal service.

ø  comprehensive grasp of business management; served as ceo and cfo for two stores, including oversight of all p&l, budgets and payroll.

ø  outstanding communications and presentation skills.

ø  well-organized multi-tasker with strong detail orientation.

ø  strong community charitable involvement.

ø  french and hebrew linguist.

 

professional experience

mailbox etc./the ups store, new york, ny                                                                                     1990 - 2010

owner/operator

      served as ceo and cfo for two stores, with full oversight and management responsibilities.

      directed staff recruitment and training for the retail store operation as well as for the shipping services side.

      retail operation included copying, fax receipt and selling/servicing private mailboxes.

      oversaw budgets, payroll, p&l, a/r and a/p.

      placed strong emphasis on developing extremely positive customer relationships, providing discreet service particularly when dealing with high-net-worth individuals and their possessions.

      company acquired reputation for taking extreme care when shipping personal items domestically as well as internationally; excellent capacity in packing/shipping important items involved in relocations.

      corporate accounts included sotheby s and christies auction houses.

      was annual recipient of franchise award for achieving financial goals based on sales.

      in 2009, received commendation of #1 store for highest customer satisfaction out of over 4300 stores; based on ups secret shopper national program over three-month period.

 

charitable and volunteer activities

      worked with chabad of the rivertowns in dobbs ferry, ny, offering use of copying equipment and consultation in business matters.

      stores served as collection points for winter coats donated for the homeless in nyc.

      participated in secret santa program for underprivileged nyc children, supporting ups through volunteering use of store as well as making contributions.

 

education


hebrew university, jerusalem, college preparatory program, 1984-1985

israel armed forces, 1972: general medic certification, helicopter and rescue certification

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