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yyyyyy x. yyyyyy 0000
xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
career objective
results-oriented professional seeks challenging growth opportunity to contribute veteran residential construction management experience toward boosting bottom-line performance of dynamic company
profile
ø highly versatile residential real estate specialist with proven experience directing new construction to overseeing maintenance/warranty work to managing large-scale multi-family properties
ø consistently exceed company goals and customer satisfaction standards, evident by numerous company awards and top management promotion by national homebuilder
ø thrive within high-pressure, deadline-driven environments and strategically plan, prioritize and coordinate team-driven workflow to maximize operational productivity, efficiency and quality
ø show dynamic communications and customer service qualities, leading to superior customer relationships and recurring repeat and referral business; knowledgeable in microsoft office programs
ø enthusiastic team-oriented leader with strong ability to effectively train, develop and motivate personnel, maximizing employee resources and ensuring optimal operating efficiencies
professional experience
champion construction corp., matawan, nj 2007-2009
foreman
effectively managed and executed all phases of daily construction operations, including demolition to new construction, renovations and maintenance
featured exemplary leadership attributes, overseeing seven employees and numerous subcontractors, ensuring highest of professional standards and ethics
pulte homes/new york, new jersey/metro division 2000-2007
general manager, maintenance/warranty department, 2005-2007
demonstrated notable initiative in creating new special operations department responsible for overseeing 2- and 10-year homeowners warranty and maintenance programs for approximately 3,500 homes and 30 apartment/condominium properties
excelled at developing five special operations managers and effectively training and mentoring respective employees, creating a high-performance team that enhanced service-level standards
spearheaded process improvement team, minimizing construction defects and reducing overall costs; skillfully handled arbitration disputes, limiting legal liability
responsible for overseeing general maintenance of multi-family buildings, showing 20 percent reduction in costs
grew customer satisfaction ratings through strategic implementation of procedures
proficient at identifying and resolving substandard workmanship or design, minimizing construction defects and improving customer satisfaction
applied strong analytical and organizational skills toward regular service-data reports, maintaining timely work order schedules below ten days
senior manager, maintenance / warranty department, 2001-2005
managed construction and delivery of 120 new homes, including warranty period
skillfully managed customer visits/feedback throughout construction period, maintaining high levels of quality assurance/quality control from ground-breaking to final walk-through
coordinated subcontractors to make necessary repairs in a timely manner
featured ability to effectively breakdown and explain technical construction-related issues, leading to perfect customer satisfaction scores at numerous home sites
assistant manager c maintenance / warranty department, 2000-2001
responsible for the successful completion of punch-outs, effectively resolving all customer complaints
cmc inc., neptune, nj 1999-2000
construction foreman
showcased flexibility and diversity of skills in overseeing new home construction, residential renovation work and light commercial projects
middlesex apartments, nj project manager 1991-1999
oversaw 120-unit apartment complex, applying keen fiscal skills in collecting and tracking rental income
directed overall management of property, including the diligent coordination and execution of apartment renovations and thorough grounds and common-area maintenance
strong track record in addressing and resolving both emergency and non-emergency maintenance calls
self employed contractor 1986-1991
• successfully sold, managed and conducted all types of construction work, including but not limited to roofing
framing, carpeting and tile installations
training/certifications
class ii certification, refrigerant transition and recovery; customer relations; homeowner for life; mold intrusion and remediation; hvac
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