Results-driven and versatile Marketing and Business Development SME seeking a new application of specialized skill set including Executive-Level Support and Project Management.  Eager to apply these skills to an organization in need of an extremely organized and independent professional astute at streamlining processes and implementing efficiency best practices to increase productivity of operations.

Market Research Website Content Development Product Development

Metrics Trending   Client Cultivation   Communication Strategies

Business Analysis   Presentation Skills   Cross-Functional Collaboration

 

Ø  Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including creative collateral creation, development and launch of marketing plans and initiatives, training and development programs, project management, strategic negotiations, in-depth problem analysis and solutions, operational process implementation, as well as development and execution of strategies to increase client retention and loyalty. 

Ø  Effectively support staff during lifecycle of specific projects in order to complete assignments on time and on budget.

Ø  Effectively strategizes with executive management and resolves complex organizational issues. 

Ø  Ensure delivery of superior customer service and high client satisfaction levels by diligently tracking concerns and presenting viable solutions.

Ø  Regularly schedule reviews and tracks progress of particular projects.

Ø  Proven ability to adapt strong technical skills to diverse organization needs.

Ø  Embraces corporate culture and actively promotes and leads company initiatives.

Ø  Frequently acts as a liaison between various departments to ensure smooth communication process.

Ø  Technology savvy with knowledge of multiple software applications and platforms.  

 

 

Ø  Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

Ø  Skilled at communicating cross-functionally in order to ensure knowledge sharing is prevalent between departmental lines.

Ø  Skilled at developing and implementing efficiency best practices to increase productivity and reduce business costs.

Ø  Uses knowledge of various administrative functions and company protocols to support executive management.

Ø  Strong relationship cultivation aptitude with the ability to work independently on multiple projects simultaneously.    

Ø  Comprehensive understanding of the business development arena due to educational training regarding information management, business and marketing practices.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at leading and developing teams in cross-functional, concerted efforts.

 

 

 

 

 

 

Ø  Assisted in conversion of order processing and customer service for Sundial Marketplace Corporation (acquired by Simplexity) (http://www.simplexity.com), from New York to Florida.

Ø  Created and managed sales and customer service department for Opamerica (www.opamerica.com) and Suntime (www.suntime.com). Provided necessary leadership and training to staff on the best practices for customer handling, sales, and communication. Recruited, interviewed, and hired to reach projected capacity.

Ø  Assisted GOOGLE in beta testing of Google Checkout . Provided direct feedback to GOOGLE to test and tweak the features offered in the checkout processing option.

Ø  Managed production team to complete in excess of 100 projects weekly for Ignite Media (www.ignitemedia.com) for 99% deadline success rate.

 

                                                                                                          

Director of Client Services, Ignite Media Solutions                                                 2007-Present                                    

                                    

  Primary responsibilities included comprehensive management of work flow as well as direction and leadership of staff personnel related to web-based marketing and business development systems.

  Managed all projects in accordance with detailed production schedules.

  Managed and maintained oversight of Executive Department.

  Managed and maintained oversight of Web Department related to internal and external resources for design projects.

 

Sales Manager/Customer Support Manager, MP Direct                                                          2002-2007                                    

                                   

  Primary responsibilities included acting as proactive and reactive support specialist to sales staff personnel related to Client Services Department applications issues and problems.

  Managed and coached internal and external sales personnel.

  Managed and directed day to day operations of company websites.

  Created and managed Customer Service Department.

 

Customer Service/Project Manager, Simplexity, Inc/Systems Path                                    1999-2002                                    

                                   

  Primary responsibilities included oversight and implementation of extensive outbound telemarketing campaigns.

  Monitored quality control and developed training for representatives.

  Conducted back-end script development.

  Provided consistent and regular reporting to Director of Marketing related to trends and potential problems to campaign success.