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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
versatile professional eager to contribute comprehensive background toward actively supporting the employer in optimizing performance.
profile
- talented professional offering over 18 years of solid and progressive experience in business support, personnel development and customer service capacities.
- in depth experience in client-focused industries focused on delivering world class customer service.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- strong background defining best practices, effective strategies, training techniques, and methodologies for personnel development.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional computer skills, to any professional environment.
- dynamic written and verbal communication skills; fluent in spanish and english.
professional experience
frst team dba; west covina cleaners 2008-2010
job title
- actively analyze customer information and identify customer needs to increase sales of company products and services.
- consistently ensured delivery of quality customer service vital to sustaining and growing client accounts.
- effectively identify and capitalize on opportunities to penetrate and develop new markets.
jc window fashions 2002-2008
job title
- sharp business acumen and experienced in managing broad scope of operations, from answering product-related questions and opening accounts to taking phone orders and resolving issues.
- facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
hollywood blind company 1992-2002
job title
- skillfully recommended company products and services to increase company growth and revenue.
- responsible for opening accounts, troubleshooting account problems and handling inside sales on all products rendered.
professional education
coursework in drafting phoenix institute of technology 1988
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