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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile professional eager to contribute comprehensive background toward actively supporting the employer in optimizing performance.

 

profile

 

  • talented professional offering over 18 years of solid and progressive experience in business support, personnel development and customer service capacities.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • strong background defining best practices, effective strategies, training techniques, and methodologies for personnel development.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional computer skills, to any professional environment.
  • dynamic written and verbal communication skills; fluent in spanish and english.

 

professional experience

 

frst team dba; west covina cleaners                                                                               2008-2010                         

job title

  • actively analyze customer information and identify customer needs to increase sales of company products and services.
  • consistently ensured delivery of quality customer service vital to sustaining and growing client accounts.
  • effectively identify and capitalize on opportunities to penetrate and develop new markets.

 

jc window fashions                                                                                                                                  2002-2008

job title

  • sharp business acumen and experienced in managing broad scope of operations, from answering product-related questions and opening accounts to taking phone orders and resolving issues.
  • facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

hollywood blind company                                                                                                  1992-2002

job title

  • skillfully recommended company products and services to increase company growth and revenue.
  • responsible for opening accounts, troubleshooting account problems and handling inside sales on all products rendered.

 

professional education

 

coursework in drafting phoenix institute of technology                                                                                1988

 

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