veteran it support manager
a results-driven, customer-focused, articulate and analytical technical support/management professional who can think out of the box . strong in design, process, and problem solving skills. proficient in numerous hardware and software platforms as well as database analysis and design. skilled in developing business plans, development policies, requirements specifications, user documentation, and architectural systems research. strong written and verbal communications. interested in a challenging technical career in an it support and leadership environment.
- system architecture - vendor relations - help desk support
- software development - data analysis - program development
- technical support - systems integration - troubleshooting
- process improvement - project management - technology integration
ø implements software development life cycle policies and procedures.
ø able to reduce it costs for organization through in-depth knowledge of efficiency best practices.
ø manages and supports multiple projects.
ø designs and writes new software components.
ø redesigns existing components by analyzing and identifying areas for improvement.
ø integrates internal and external components for successful deployment.
ø tests new components and bug fixing.
ø obtains and manages customer requirements.
ø effectively analyzes, designs, and engineers databases and web user interfaces.
ø maintains systems by monitoring and correcting software defects.
ø writing technical and operational documentation expertise.
ø works closely with other staff, such as project managers, graphic artists, systems analysts, and sales and marketing professionals.
ø consults clients/colleagues concerning the maintenance and performance of software systems and asking questions to obtain information, clarify details and implement information.
ø problem-solving to meet the needs of the project
ø possesses strong organizational and analytical skills.
ø highly adaptable in quickly changing technical environments.
ø extensive experience managing documentation for laptop specifications.
education & certifications
glodyne technoserve, inc present
position: help desk manager and it support for north america
primary responsibilities include comprehensive management and oversight of a team of 20 helpdesk technicians that provide full support for 3000 mac and pc users through the us. additional functions include;
administration of all end user accounts including active directory services, lotus notes, blackberry enterprise server accounts and sap;
conduct tivoli storage manager restores as necessary.
front office technologies 2001-2005
position: account manager
primary responsibilities included the coordination of activities of seven information technology consultants placed on site at ogilvy worldwide advertising. specific functions included;
utilization of formal help desk procedures to provide end-user technology support for 2000+ user community of ogilvy north america;
provided user training and support on several business applications, including extensity time & expense system;
implemented, enhanced, and upgraded hardware configurations and software applications for laptop users.
communicar, inc 2000-2001
position: network support technician
primary responsibilities included maintaining and troubleshooting office network. specific functions included;
maintaining daily backups in order to ensure integrity and security of data;
assisted users with technical questions and issues in a expeditious manner;
installation of new pcs related to both hardware and software requirements.
hotel pennsylvania, operations manager
ø b.a. c hospitality business, michigan state university
ø technical certification c network administration, computer career center
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