Manager

 

Retail ♦ Restaurant

 

 

Ø  Expertise in driving all facets of multi-million dollar business operations including business development/sales, financial, administrative, human resources, customer service, purchasing, inventory control, quality assurance, and health/sanitation/safety standards compliance

Ö         Promoting through ranks from entry level to Store Manager, have capitalized on opportunity to learn all aspects of business from ground-up during progressive positions; completed extensive corporate management training certifications

Ö         Recognized by McDonalds Corporation for facilitating one of Best Local Store Marketing Programs within the tri-state region of NJ, PA and DE

Ö         Led unit to earn Store of the Month Awards

Ö         Substantially boosted sales over 5-year span of managing Egg Harbor store

Ø  Excel in hiring, training and directing top-performing teams committed world-class customer service

Ø  Effectively implement policies, procedures and operational systems to maximize productivity, efficiency, quality, and profitability

Ø  Strategically coordinate workflow and schedule staff to meet demand while containing labor costs

Ø  Proactively monitor and procure food, beverage and supply inventory to cost-effectively maintain optimal stock levels

Ø  Proficiently plan, allocate and administer budgets and analyze P&L/performance reports to maximize use of financial resources, achieve controllable targets and boost bottom-line profits

 

 

Store Manager                                                                                                             1982-Present

Summerwood Corporation (KFC and Taco Bell) - Conshohocken PA; 2004-Present

Traa Family Restaurants (McDonalds) C Pleasantville/Egg Harbor, NJ; 1982-2000/2002-2004

Panera Bread Company-Springfield, PA; 2000-2002

Currently managing a KFC/Taco Bell store, with prior extensive history in managing McDonalds stores in multiple locations as well as brief tenure with Panera Bread

Expertly drive all areas of operations, from human resources, administrative, financial/P&L, and banking/cash management to sales, customer service, procurement, inventory control, quality assurance, and health/safety regulatory compliance

Effectively hire, train, develop, and direct service-oriented teams vital to maximizing customer servicing, satisfaction and loyalty; effectively plan, coordinate and assign workflow to ensure best practices in using resources and containing labor costs

Strategically analyze P&L and manage controllables to optimize profitability

 

 

Food Safety Certified-King of Prussia, PA; 1993 & 2008

Several Management Training Certifications, McDonalds Corporation-King of Prussia, PA

Undergrad Studies, Atlantic Cape Community College-Mays Landing, NJ

 

Supporter, Remembering Jamie Foundation

Volunteer, annual Golf tournament providing academic scholarships to local youth